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For Companies At a Glance
- Tasks: Be the first point of contact for environmental enquiries and support a busy service.
- Company: Join a values-led organisation focused on learning, empathy, ambition, and fairness.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave entitlements.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in a rewarding role while developing your skills.
- Qualifications: Experience with Microsoft Office 365 and strong communication skills are essential.
The predicted salary is between 26635 - 27380 £ per year.
We are seeking a Business Support Assistant to join our busy Environmental & Regulation Service.
About the Role
- Act as the first point of contact for the Environmental & Regulation Service
- Respond to a high volume of telephone and email enquiries from members of the public, businesses and internal colleagues
- Provide accurate information and effectively signpost enquiries to appropriate officers or teams
- Support the smooth day-to-day operation of a fast‑paced service
- Maintain records and ensure enquiries are logged and processed efficiently
What We’re Looking For
- Experience using Microsoft Office 365, including Outlook, Word, Excel and PowerPoint
- Excellent teamwork skills with the ability to work collaboratively in a busy environment
- Strong customer care and communication skills, confident liaising with members of the public, front‑line staff and external agencies
- Good organisational skills and attention to detail
- Ability to remain calm and professional while managing competing priorities
Desirable Experience
- Experience working within a Local Authority
- Working knowledge of Acolaid, Netcall and Microsoft Teams would be beneficial
What We Offer
- A permanent role working 32 hours per week
- An opportunity to work in a varied and rewarding service area
- A supportive team environment with training and development opportunities
Benefits
- Salary 26,635 - 27,380 per annum pro rata (pay award pending)
- 23 days plus bank holidays, increasing by an additional week’s leave after five years of continuous local authority service
- Hybrid working, with flexibility across sites and home working
- Local Government Pension Scheme with the option of additional voluntary contributions
- Employee Assistance Programme offering free 24/7 legal, financial and personal wellbeing advice
- Employee discount scheme with savings across major supermarkets, retailers, restaurants and leisure providers
- Cycle to Work Scheme, helping you save around 40 per cent on bikes and accessories
- Values‑led organisation guided by LEAF values (Learning, Empathy, Ambition, Fairness)
- Access to learning and development opportunities to support growth
- A supportive, inclusive culture, where everyone is welcomed and valued
Disability Confidence and Equality
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including: Equality, Diversity & Inclusion Group, LGBTQ+ Network, Women’s Network, Early Careers Network, Neurodiversity Network.
This post is subject to a basic DBS check.
Business Support Assistant - Environmental and Regulation in Aldershot employer: NEW FOREST DISTRICT COUNCIL
Contact Detail:
NEW FOREST DISTRICT COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant - Environmental and Regulation in Aldershot
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with a lot of enquiries, being clear and confident in your responses is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to environmental services. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Business Support Assistant - Environmental and Regulation in Aldershot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Assistant. We want to see how you can contribute to our Environmental & Regulation Service!
Show Off Your Communication Skills: Since you'll be the first point of contact, it's crucial to demonstrate your strong customer care and communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Relevant Experience: If you've got experience with Microsoft Office 365 or working in a Local Authority, make sure to mention it! We love seeing how your background fits with what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at NEW FOREST DISTRICT COUNCIL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant in the Environmental & Regulation Service. Familiarise yourself with the key tasks like handling enquiries and maintaining records, so you can confidently discuss how your skills align with these requirements.
✨Show Off Your Tech Skills
Since experience with Microsoft Office 365 is essential, be prepared to talk about your proficiency with Outlook, Word, Excel, and PowerPoint. Consider bringing examples of how you've used these tools in previous roles to improve efficiency or communication.
✨Demonstrate Your Customer Care Skills
This role involves a lot of interaction with the public and internal teams, so be ready to share specific examples of how you've successfully managed customer enquiries in the past. Highlight your communication skills and ability to remain calm under pressure.
✨Emphasise Teamwork and Organisation
The ability to work collaboratively in a busy environment is crucial. Prepare to discuss how you've contributed to team success in previous jobs and how you manage competing priorities. Mention any organisational tools or methods you use to stay on top of your tasks.