Housekeeping Supervisor

We’re looking for a Housekeeping Supervisor to join the team at Burley Manor, our beautiful country house hotel nestled in the heart of the New Forest. This is a role for someone who takes real pride in creating beautiful spaces and understands the difference that exceptional housekeeping makes to a guest's experience. Someone who has an eye for detail, enjoys supporting and motivating a team, and believes that a truly memorable stay starts with feeling comfortable, relaxed and well looked after.

At Burley Manor, every detail matters. From beautifully presented bedrooms and welcoming public areas to those little finishing touches that make a guest feel special, you'll play an important role in ensuring our hotel looks its very best and our guests enjoy an exceptional experience.

A little about us: Burley Manor is part of New Forest Hotels, a collection of beautifully individual hotels, each with its own character, story and sense of place. Our purpose is simple: to enrich the lives of those within our community by providing the best New Forest hospitality. We want our hotels to feel warm, sincere and welcoming — places where people can connect, be creative and thrive. Our teams are at the heart of that, and we believe the best hospitality comes from people who genuinely care.

We live by four values:

• Be BRAVE – take ownership
• Collaborate as a TEAM
• Develop, NURTURE and care
• Be OPEN – communicate honestly

What you'll be doing: As Housekeeping Supervisor, you'll play a key role in ensuring our bedrooms, bathrooms and public areas are maintained to the highest standards, creating a beautiful and welcoming environment for every guest. Working closely with the Housekeeping Manager, you'll help lead and support the housekeeping team, ensuring daily tasks are completed efficiently and consistently, while maintaining the standards that make Burley Manor special.

You’ll be involved in the day-to-day running of the department, including:

• Supervising and supporting the housekeeping team, leading by example and creating a positive working environment.
• Ensuring bedrooms, bathrooms and public areas are cleaned, presented and maintained to an excellent standard.
• Carrying out regular room and public area inspections, paying close attention to detail and presentation.
• Helping to organise daily workloads, allocate rooms and ensure cleaning schedules are completed efficiently.
• Monitoring linen, cleaning products and housekeeping supplies, ensuring stock is maintained and used responsibly.
• Communicating effectively with Reception, Maintenance and other departments to ensure guest requests and maintenance issues are dealt with promptly.
• Supporting the training and development of team members, helping everyone feel confident and supported in their role.
• Ensuring all housekeeping procedures, health and safety requirements and hygiene standards are followed.
• Responding positively to guest requests and resolving any housekeeping-related issues with care and professionalism.

Most importantly, you'll help create a team that takes pride in its work, supports one another and understands the important role housekeeping plays in delivering great hospitality.

What we're looking for: We're looking for someone who:

• Has previous experience in a housekeeping or hotel environment, ideally in a supervisory or team-leading role.
• Takes genuine pride in maintaining high standards of cleanliness, presentation and attention to detail.
• Has a good understanding of hotel housekeeping operations and the importance of consistency.
• Is organised, proactive and able to manage workloads and priorities effectively.
• Leads by example and enjoys supporting, motivating and developing a team.
• Has excellent communication skills and works well with colleagues across different departments.
• Is reliable, approachable and takes ownership of their responsibilities.
• Can work at pace while maintaining quality and attention to detail.
• Understands the importance of health and safety, hygiene and safe working practices.
• Is flexible and happy to work weekends, bank holidays and during busy periods.

Experience is important, but attitude is everything. If you're someone who genuinely cares about standards, enjoys working as part of a team and takes pride in making a difference to our guests' experience, we'd love to hear from you.

Why join us? We want our people to enjoy being part of New Forest Hotels and to have the opportunity to grow with us. As part of the team, you'll receive:

• 28 days' holiday per year, plus a duvet day on your birthday (contracted roles).
• Fantastic training and career development opportunities.
• Free staff parking.
• Discounts across the group and with our partners, including Hospitality Action and high street discounts.
• Staff loyalty benefits.
• Discounts at our sister resort in Cyprus.
• Opportunities to work and develop across our collection of New Forest hotels.

Ready to join us? If you're looking for a role where you can make a real difference, develop your skills and be part of a team that genuinely cares about creating a great guest experience, this could be the opportunity for you. Come and be part of Burley Manor— where beautiful surroundings, exceptional standards and genuinely warm hospitality come together.

Please note that Burley Manor is located in the heart of the New Forest and public transport links are limited. Before applying, please make sure you're familiar with our location and have considered how you would travel to and from work. Shift patterns vary and the role will include weekends and busy holiday periods.

Due to the high volume of applications we receive, we're unable to respond to every candidate individually. If you haven't heard from us within two weeks of submitting your application, please assume that you have been unsuccessful on this occasion.