At a Glance
- Tasks: Provide excellent customer service and support bookings in a fast-paced outdoor business.
- Company: Join New Forest Activities, part of National Park Activities, delivering exciting outdoor experiences.
- Benefits: Enjoy discounted activities, free parking, and a supportive team environment.
- Other info: Flexible full-time or part-time roles available with opportunities for growth.
- Why this job: Be at the heart of adventure and help create unforgettable experiences for customers.
- Qualifications: No experience needed, just a positive attitude and good communication skills.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for organised, friendly, and reliable support to join our office team for the busy season. We are happy to consider this as one full‑time role or a job‑share between two part‑time candidates. You’ll be at the heart of a fast‑moving outdoor business providing excellent customer service and efficient administrative support. You’ll be responding to customer enquiries, making bookings, taking payments and completing admin tasks. It’s a great role for someone who enjoys speaking to people, staying busy and working as part of a close supportive team. Help make adventure happen. New Forest Activities is part of National Park Activities, delivering outdoor experiences, family adventures, group events and residential trips across the New Forest.
This role is ideal for someone who is confident speaking to customers, enjoys admin, can stay calm when things get busy and takes pride in being organised and helpful. You do not need years of experience, but you do need the right attitude, good communication skills and a willingness to work hard as part of the team.
What you’ll be doing:
- Bookings & Enquiries: Answer phone calls and emails, respond to customer enquiries, help people choose the right activities and make sure bookings are processed accurately and efficiently.
- Customer Support: Guide customers through the booking process, send out clear joining information, answer practical questions and help make sure people feel looked after before they arrive.
- Admin & Office Tasks: Keep records up to date, support daily office organisation, check booking details, assist with paperwork and help the team stay on top of a busy workload.
- Team Coordination: Work closely with instructors, operations staff and the wider team so that activities, group bookings and daily plans run as smoothly as possible.
What we’re looking for:
- Reliable, practical and good with people.
- Organised, comfortable using computers, and confident communicating by phone and email.
- Enjoy helping customers, pay attention to detail and cope well in a busy seasonal environment.
- Positive attitude, common sense and willingness to pitch in.
Working Hours: Office operates 7 days a week during the main season. Days are typically 09:00 – 17:00 assigned on a rota. Weekend work is mandatory and is part of the regular rota. Full‑time: 40 hours per week. Part‑time: 24 hours per week. Due to our rural location at Hazel Copse Farm, Beaulieu, reliable transport is essential.
What We Offer: Opportunities to work in a close‑knit, supportive team environment. Discounted activities for you and your family. Free parking. Looking for a busy, hands‑on seasonal role? If you enjoy admin, customer service and being part of a hardworking team, this is a great opportunity to join us for the season and play an important part in the business. We’re looking for someone dependable, positive and ready to work weekends as part of the role.
Seasonal Bookings & Customer Support Specialist in Beaulieu employer: New Forest Activities
At New Forest Activities, we pride ourselves on being an excellent employer, offering a supportive and close-knit team environment where every member plays a vital role in delivering unforgettable outdoor experiences. Located in the picturesque New Forest, we provide our staff with opportunities for personal growth, discounted activities for family and friends, and a chance to thrive in a busy, hands-on role that values communication and teamwork. Join us this season and help make adventure happen while enjoying the benefits of working in a dynamic and rewarding atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Bookings & Customer Support Specialist in Beaulieu
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on New Forest Activities. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your friendly and organised nature.
✨Tip Number 3
Show off your organisational skills! Bring up any tools or methods you use to stay organised, especially in busy environments. Whether it’s a digital planner or a simple to-do list, showing that you can keep things running smoothly will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Seasonal Bookings & Customer Support Specialist in Beaulieu
Some tips for your application 🫡
Show Your Organised Side:Make sure your application reflects how organised you are. Use clear headings and bullet points to make it easy for us to see your skills and experience. We love a tidy application!
Be Friendly and Approachable:Since this role is all about customer support, let your friendly personality shine through in your writing. Use a warm tone and don’t be afraid to show your enthusiasm for helping others.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to highlight relevant experiences. We want to see how you fit into our team and what makes you the perfect match for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at New Forest Activities
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Seasonal Bookings & Customer Support Specialist. Familiarise yourself with the tasks mentioned in the job description, like handling customer enquiries and processing bookings. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your People Skills
Since this role involves a lot of customer interaction, be prepared to showcase your communication skills. Think of examples where you've successfully helped customers or worked as part of a team. Highlighting your friendly and organised nature will resonate well with the interviewers.
✨Prepare for Busy Scenarios
Expect questions about how you handle busy situations. The interviewers will want to know how you stay calm under pressure. Prepare some examples from your past experiences where you managed multiple tasks effectively, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how they support each other during peak times. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
