At a Glance
- Tasks: Provide excellent customer service and support in a busy outdoor business.
- Company: Join New Forest Activities, part of National Park Activities, delivering exciting outdoor experiences.
- Benefits: Enjoy discounted activities, free parking, and a supportive team environment.
- Other info: Flexible full-time or part-time roles available with opportunities for growth.
- Why this job: Be at the heart of adventure, helping customers create unforgettable experiences.
- Qualifications: No experience needed, just a positive attitude and good communication skills.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for organised, friendly, and reliable support to join our office team for the busy season. We are happy to consider this as one full‑time role or a job‑share between two part‑time candidates. You’ll be at the heart of a fast‑moving outdoor business providing excellent customer service and efficient administrative support.
You’ll be responding to customer enquiries, making bookings, taking payments and completing admin tasks. It’s a great role for someone who enjoys speaking to people, staying busy and working as part of a close supportive team. Help make adventure happen. New Forest Activities is part of National Park Activities, delivering outdoor experiences, family adventures, group events and residential trips across the New Forest.
While our instructors are out on the water and in the woods, a huge amount happens behind the scenes to make each day run well. Bookings need processing, customers need looking after, and the office needs to stay organised even during the busiest parts of the season. That’s where you come in.
This role is ideal for someone who is confident speaking to customers, enjoys admin, can stay calm when things get busy and takes pride in being organised and helpful. You do not need years of experience, but you do need the right attitude, good communication skills and a willingness to work hard as part of the team.
What you’ll be doing:- Bookings & Enquiries – Answer phone calls and emails, respond to customer enquiries, help people choose the right activities and make sure bookings are processed accurately and efficiently.
- Customer Support – Guide customers through the booking process, send out clear joining information, answer practical questions and help make sure people feel looked after before they arrive.
- Admin & Office Tasks – Keep records up to date, support daily office organisation, check booking details, assist with paperwork and help the team stay on top of a busy workload.
- Team Coordination – Work closely with instructors, operations staff and the wider team so that activities, group bookings and daily plans run as smoothly as possible.
- Reliable, practical and good with people.
- Organised, comfortable using computers, and confident communicating by phone and email.
- Enjoy helping customers, pay attention to detail and cope well in a busy seasonal environment.
- Positive attitude, common sense and willingness to pitch in.
Office operates 7 days a week during the main season. Days are typically 09:00 – 17:00 assigned on a rota. Weekend work is mandatory and is part of the regular rota. Full‑time: 40 hours per week. Part‑time: 24 hours per week.
Due to our rural location at Hazel Copse Farm, Beaulieu, reliable transport is essential.
What We Offer:- Opportunities to work in a close‑knit, supportive team environment.
- Discounted activities for you and your family.
- Free parking.
Looking for a busy, hands‑on seasonal role? If you enjoy admin, customer service and being part of a hardworking team, this is a great opportunity to join us for the season and play an important part in the business. We’re looking for someone dependable, positive and ready to work weekends as part of the role.
Sales & Customer Service in Beaulieu employer: New Forest Activities
At New Forest Activities, we pride ourselves on being an excellent employer that fosters a close-knit and supportive team environment. Our employees enjoy the benefits of discounted activities for themselves and their families, as well as free parking at our picturesque location in Beaulieu. With opportunities for personal growth and a focus on delivering exceptional customer service, this role is perfect for those looking to make a meaningful impact while enjoying the vibrant atmosphere of the outdoor adventure industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service in Beaulieu
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on New Forest Activities. Understand their values and what they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, it’s crucial to be confident and clear when speaking. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. Whether it's keeping records or juggling multiple bookings, demonstrating your ability to stay organised under pressure will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our supportive team. Don’t forget to highlight your positive attitude and willingness to pitch in!
We think you need these skills to ace Sales & Customer Service in Beaulieu
Some tips for your application 🫡
Show Your Organised Side:When you’re filling out your application, make sure to highlight your organisational skills. We love candidates who can keep things running smoothly, especially in a busy environment like ours!
Be Friendly and Approachable:Since this role is all about customer service, let your friendly personality shine through in your written application. Use a warm tone and show us that you enjoy helping people!
Tailor Your Application:Take a moment to read through the job description and tailor your application to match. Mention specific skills or experiences that relate to bookings, customer support, or admin tasks – we want to see how you fit into our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at New Forest Activities
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling bookings and customer enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you’ve gone above and beyond to help someone, as this will highlight your friendly and reliable nature.
✨Stay Calm Under Pressure
The busy season can get hectic, so prepare to discuss how you handle stress. Share strategies you use to stay organised and focused when things get overwhelming. This will show that you can keep your cool and maintain excellent service even during peak times.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics or how they support each other during busy periods. This shows your genuine interest in being part of their close-knit team and helps you gauge if it’s the right fit for you.
