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- Tasks: Lead projects, ensuring timely delivery and client satisfaction while fostering team collaboration.
- Company: Join New Era Technology, where People First drives our mission and culture.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive team environment.
- Why this job: Make a real impact in a growth-oriented role with cutting-edge technology.
- Qualifications: 5+ years in project management with a strong technical background.
- Other info: Flexible hybrid work model with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team‑oriented culture that prioritises your personal and professional development. Work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth‑oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
This is a full‑time position (38 hours per week), Monday to Friday. Overtime is required at times, paid at penalty rates. The role is hybrid, working between the office, client site and home, with occasional interstate travel. We are looking for candidates in the Newcastle, NSW or Brisbane, QLD areas; however, location is flexible.
What is the role
We are currently on the hunt for an experienced Service Delivery Manager (Projects) with a background working for an IT Systems Integrator or Managed Service Provider. The role is responsible for leading the Projects team, to deliver successful, timely, and budgeted projects, ensuring client satisfaction and fostering collaboration.
- Provide leadership and support to the APAC Project team.
- Collaborate with PMs, operations, and solutions teams for strategy and process standardisation.
- Direct and monitor project staff to ensure timelines and budgets are met.
- Identify project risks/issues and implement mitigation strategies.
- Serve as escalation point for team members.
- Act as primary contact for project stakeholders.
- Partner with Pre‑Sales to plan resources and pipeline.
- Optimize resource allocation based on priorities and skill sets.
- Report project metrics to leadership and stakeholders.
- Mentor and guide team members for continuous improvement.
- Conduct performance reviews and manage team behaviour.
- Oversee recruitment, onboarding, and exit processes.
- Approve leave and manage resourcing for coverage.
- Ensure consistent quality of services and operational compliance.
- Oversee project planning, execution, and delivery to meet client expectations.
Who we are looking for
We are looking for a motivated and experienced Project team leader to bring their knowledge to improve our delivery for both stakeholders and clients.
- 5+ years of previous management experience in project engineering or technical project delivery.
- Relevant technical background.
- Qualified and strong experience in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualisation technologies.
- Project Management background.
- Delivery of projects nationally and/or APAC wide.
- Proven experience working with presales and engineering on seamless project delivery.
What we offer
- A friendly team environment with a strong technical support network.
- Broad range of options for training and developing your IT skills.
- Opportunity to work with the IT industry's latest technologies.
- Internal career growth for high performers and IT super‑stars.
- Cost price on products from our suppliers.
- Lunches and snacks provided (Newcastle and Brisbane office).
- Bonuses and incentives for upskilling.
- Referral bonus.
Service Delivery Manager (Projects) employer: New Era Technology
Contact Detail:
New Era Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (Projects)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at New Era Technology. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching New Era's values and recent projects. Show us how your experience aligns with our mission of delivering exceptional customer service and fostering collaboration.
✨Tip Number 3
Practice your leadership stories! As a Service Delivery Manager, you'll need to demonstrate your ability to lead teams and manage projects. Share specific examples of how you've tackled challenges and achieved success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Service Delivery Manager (Projects)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your project management experience and any relevant technical background to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about this role and how your values align with ours at New Era Technology. We love seeing genuine enthusiasm!
Showcase Your Leadership Skills: As a Service Delivery Manager, leadership is key. Use your application to demonstrate how you've successfully led teams in the past, tackled challenges, and delivered results. We want to see your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Era Technology
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows Server Operating Systems, Active Directory, and project management principles. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in managing projects, mentoring team members, and ensuring client satisfaction. This will demonstrate your capability to lead the Projects team effectively.
✨Understand Their Values
Familiarise yourself with New Era Technology's core values like Community, Integrity, Agility, and Commitment. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of delivering exceptional customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you gauge if the environment is the right fit for you. Think about asking how they measure success in project delivery or what challenges the team currently faces.
