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- Tasks: Provide top-notch IT support and troubleshoot issues for clients in the education sector.
- Company: Join New Era Technology, a people-first company with a global team of over 4,500.
- Benefits: Enjoy competitive pay, continuous training, and a supportive team environment.
- Why this job: Kickstart your IT career while making a real impact in a growth-oriented workplace.
- Qualifications: Must be a NZ Citizen or permanent resident with a valid NZ Driver's License.
- Other info: Flexible local travel required; great opportunities for internal career growth.
The predicted salary is between 28800 - 48000 £ per year.
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritises your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Are you passionate about IT and want to kick off your professional career?
What is the role
Based on our client site in Hamilton and working within the education sector, you would be the first point of contact for any IT-related issues. Through face-to-face interaction and the ticket board, you will provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritising and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which require attention to detail. This role may involve local travel across Hamilton from time to time, so flexibility is important.
Requirements
- Must be a NZ Citizen or hold permanent residency
- Must have a NZ Driver's License (Full or Restricted)
Responsibilities
- Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
- Diagnose and troubleshoot technical issues reported by clients
- Document and track client issues using a ticketing system
- Escalate unresolved issues to appropriate teams and follow up until resolution
- Stay up to date with product knowledge and industry trends to provide accurate and timely support
Technical knowledge
- Windows 11
- Windows Server 2022
- Azure Active Directory
- Firewalls (FortiGate)
- Switching (Ruckus, HP, Allied Telesis)
- Wireless (Ruckus, Aruba/HP, Aerohive)
- Printers/Copiers
What we offer
- A friendly team environment with a strong technical support network.
- Opportunity to work with the IT industry’s latest technologies.
- Internal career growth for high performers and IT super-stars.
- An opportunity to earn while you learn with our Certification Bonus Program.
- EAP Program – Raise limited. Three free sessions per year.
- Cost price on products from our suppliers.
- Referral Bonus Initiative.
- School holiday – Projects and Training opportunities.
Entry Level Support Engineer in Hamilton employer: New Era Technology
Contact Detail:
New Era Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level Support Engineer in Hamilton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the tech industry. You never know who might have a lead on an entry-level support engineer role or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on explaining technical concepts in simple terms, just like you would when talking to non-techies.
✨Tip Number 3
Show off your passion for IT! During interviews, share any personal projects or experiences that highlight your enthusiasm and willingness to learn. Employers love candidates who are genuinely excited about technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at New Era Technology.
We think you need these skills to ace Entry Level Support Engineer in Hamilton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Entry Level Support Engineer role. Highlight any relevant skills or experiences that align with the job description, especially your passion for IT and customer service.
Showcase Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your ability to communicate effectively. Use clear and concise language in your application to show that you can explain technical issues to non-technical people.
Attention to Detail is Key: Pay close attention to detail when filling out your application. This role involves completing daily timesheets, so showcasing your meticulousness in your written application will set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at New Era Technology!
How to prepare for a job interview at New Era Technology
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11, Azure Active Directory, and the other technical skills mentioned in the job description. Being able to discuss these topics confidently will show that you're prepared and genuinely interested in the role.
✨Practice Customer Service Scenarios
Since you'll be the first point of contact for IT issues, think about common customer service scenarios you might face. Practise how you would handle a frustrated client or explain a technical issue to someone non-technical. This will help you demonstrate your communication skills during the interview.
✨Show Your Flexibility
The role may involve local travel, so be ready to discuss your flexibility. Share examples of times when you've adapted to changing circumstances or taken on additional responsibilities. This will highlight your commitment to the team and the job.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
