IT Support Tech Lead

Job Name – IT Support Tech Lead

Reports to – CFO/Interim CIO

Department – IT

Location – Harlow

Job Purpose

We are a well-established and fast-growing fuel and oil distribution company who are looking to employ full-time IT Support Tech Lead to join our Head Office in Harlow, Essex. Reporting into the CFO/Interim CIO, the postholder will ensure an effective IT deployment including infrastructure, desktop support and internal procedures in conjunction with all teams.

Overview

We are a well-established fuel and lubricants company who are growing from strength to strength, built on over 100 years expertise in the fuel and lubricants industry. As a result of new business and further expansion, we are looking to employ full-time Senior IT Support to join our successful team.

There is scope for great career progression at New Era Fuels to move into even more senior roles as your knowledge of the company and their product offering widens.

For these positions you will need to have great communication skills, with a passion for business and plenty of personality as well as drive and ambition. A willingness to learn and develop skills is paramount as is a hunger to forge a winning career. This is a very exciting new opportunity in a fast-past and fast-growing established business!

Key Responsibilities

• Responsible for and manage IT support for infrastructure components, including servers, storage systems, and networking devices.
• Ensure data security by implementing and maintaining robust security measures, such as firewalls, intrusion detection systems, and encryption protocols.
• Lead vulnerability and patch management activities to identify and remediate security vulnerabilities in IT systems and applications, with support from managed SOC.
• Monitor and maintain network reliability by troubleshooting connectivity issues and optimising network performance.
• Collaborate with cross-functional teams to develop and enforce IT security policies and procedures.
• Conduct regular security audits and assessments to identify potential risks and recommend appropriate mitigation strategies
• Stay current with emerging technologies, industry trends, and best practices in IT security, infrastructure management and ensuring a modernized IT support function.
• Provide guidance and mentorship to junior IT staff, assisting with technical escalations and knowledge sharing
• Document IT infrastructure configurations, procedures, and troubleshooting steps to maintain an accurate knowledge base
• Setting up or moving IT electrical equipment for employees when required i.e. new starters or if there is an internal move
• To be responsible for the day-to-day activities of the IT department, creating a culture of continuous improvement and managing a programme of change across all systems and processes.
• Support the senior management team across the business where IT plays an enabling role to achieve their goals.
• To assess the effectiveness of IT infrastructure and applications, and to make recommendations for changes or improvements where appropriate.
• Work closely with third party support providers

Person Specification

• This position is ideal for a technically skilled IT professional ready to take the next step into leadership – combining strategic oversight with hands-on technical delivery
• The successful candidate must have worked in a similar role, be self-motivated to work autonomously and communicate effectively.
• Be technically strong for all Microsoft products and other everyday applications, a more concise list is:
• Leading an IT support function, whilst being hands-on
• MS Active Directory, Office 356, InTune
• Networking (setup and configuration)
• Reporting IT performance (e.g. open/closed tickets, SLA’s and response/resolution time)
• A strong track record of relationship management both with internal and external stakeholders.
• Flexible approach to work, will take calls during weekend to resolve issues in emergencies
• Ability to demonstrate strong leadership and communication skills
• Works well under pressure
• To work well within a team as well as own initiative
• Positive can-do attitude at all times
• Written and oral communication skills
• Drive, determination, and ownership of role

In return we offer

• Private health insurance after 1 years’ employment
• Death in service benefit after 1 year’s employment
• 20 days holiday + 8 Bank holidays, 1 extra day of holiday for every full year of service up to 25 days
• A net contributions pension scheme (Employer 4% / Employee 5%)
• Recommend a friend policy (£250)
• Flexible WFH policy.
• Departmental incentives

Disclaimer: New Era Fuels do not work with recruitment agencies. If you are a candidate interested in this position, please apply for this role directly on the job board or contact the HR department via our ’working for us’ page on the New Era Fuels website.