At a Glance
- Tasks: Manage customer service for major strategic accounts and ensure smooth daily operations.
- Company: Dynamic company focused on enhancing customer experience in a collaborative environment.
- Benefits: Flexible work arrangement, competitive salary, and opportunities for professional growth.
- Other info: Work in a vibrant office in Milton Keynes with a mix of in-office and remote work.
- Why this job: Join a team that values your input and helps you develop essential skills.
- Qualifications: 1-2 years of office experience with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Milton Keynes
Reporting to: Customer Operations Manager
We are seeking a highly organised and commercially aware Strategic Accounts Customer Service Coordinator to manage and support our Strategic Partners. This position ensures the smooth operation of daily service activities and contributes to delivering exceptional customer experience.
Responsibilities:
- Act as the primary customer service contact for major strategic marketplace accounts across EMEA.
- Build strong relationships with account contacts to understand their operational needs and service expectations.
- Attend regular account review meetings and provide performance updates.
- Monitor and manage order flow from placement to delivery.
- Enter orders into SAP where required.
- Liaise with internal teams (logistics, warehouse, sales) to resolve issues and ensure timely fulfilment.
- Proactively identify and mitigate risks to order delivery or customer satisfaction.
- Produce order books focusing on customer requirements and business targets.
- Handle escalations swiftly and professionally, ensuring root causes are identified and addressed.
- Track and report on recurring issues, working cross-functionally to implement long-term solutions.
- Manage and input customer data including pricing, part numbers, and VAS.
- Provide weekly and monthly performance reports tailored to each account.
- Assist customers with pricing, credits, invoices, and terms.
- Collaborate with internal stakeholders to streamline processes and improve service delivery.
- Contribute to strategic initiatives aimed at enhancing customer experience for key accounts.
- Assist with updating customer supply pricing, part numbers, and other VAS requirements in SAP in a timely manner.
- Attend any training and development courses.
Knowledge and Experience:
- Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
- Excellent working knowledge of Microsoft Office, in particular, Excel.
- SAP experience is desirable, but not essential.
- Highly organized with strong attention to detail and ability to manage multiple priorities.
- Strong understanding of B2B wholesale operations and service delivery within high-volume strategic retail or marketplace environments.
- Commercial awareness and ability to understand the impact of service on business performance.
- Excellent verbal and written communication skills.
Desirable:
- Experience supporting complex strategic retail or marketplace customers with demanding compliance, routing, EDI, and fulfilment requirements.
- Knowledge of logistics and supply chain processes.
This role is based in our Milton Keynes Office, 4 days in the office, 1 day from home.
Customer Service Coordinator - Strategic Accounts in Milton Keynes employer: New Era Cap
As a Customer Service Coordinator at our Milton Keynes office, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer a collaborative culture where your contributions directly impact our strategic accounts, alongside competitive benefits and flexible working arrangements that promote work-life balance. Join us to be part of a team that values excellence in customer service and fosters meaningful relationships with our partners across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Strategic Accounts in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can contribute to their goals, especially in customer service and strategic accounts.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being articulate and confident will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Coordinator - Strategic Accounts in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in managing customer relationships and any relevant skills that align with the job description, like your knowledge of B2B operations or SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your previous experiences have prepared you for this role. Don’t forget to mention your commercial awareness and attention to detail!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We want to see how you can build strong relationships with our strategic partners!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at New Era Cap
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills, especially in a B2B context. Understand the key responsibilities of the role and be ready to discuss how you've handled similar situations in the past. Think about specific examples where you’ve built strong relationships with clients or resolved issues effectively.
✨Get Familiar with SAP and Excel
While SAP experience isn't essential, having a basic understanding can give you an edge. If you have any experience with order management systems or Excel, be prepared to talk about it. Maybe even bring up how you've used these tools to streamline processes or improve service delivery in previous roles.
✨Show Off Your Organisational Skills
This role requires someone who can juggle multiple priorities. Be ready to share examples of how you’ve managed your time and tasks effectively in a busy environment. Highlight any strategies you use to stay organised and ensure nothing slips through the cracks.
✨Communicate Like a Pro
Since excellent verbal and written communication skills are crucial, practice articulating your thoughts clearly. You might be asked to explain complex ideas or handle hypothetical customer scenarios, so think about how you would approach these situations. Being concise and professional will help you stand out.
