At a Glance
- Tasks: Manage and support French strategic accounts, ensuring smooth daily operations and exceptional customer experience.
- Company: Dynamic company in Milton Keynes focused on strategic partnerships and customer satisfaction.
- Benefits: Competitive salary, professional development opportunities, and a collaborative work environment.
- Other info: Opportunity to grow in a fast-paced environment with a focus on B2B operations.
- Why this job: Join a team where your organisational skills can shine and make a real impact on customer success.
- Qualifications: Fluent in French and English, with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and commercially aware French speaking Strategic Accounts Customer Operations Coordinator to manage and support our Strategic Partners. This position ensures the smooth operation of daily service activities and contributes to delivering exceptional customer experience.
Responsibilities:
- Act as the primary Customer Operations contact for two French strategic Wholesale accounts.
- Coordinate both warehouse fulfilment and direct shipment order flows, ensuring customer requirements and service levels are achieved.
- Build strong relationships with account contacts to understand their operational needs and service expectations.
- Attend regular account review meetings and provide performance updates.
- Monitor and manage order flow from placement to delivery, entering orders into SAP where required.
- Liaise with internal teams (logistics, warehouse, sales) to resolve issues and ensure timely fulfilment.
- Proactively identify and mitigate risks to order delivery or customer satisfaction.
- Produce order books focusing on customer requirements and business targets.
- Handle escalations swiftly and professionally, ensuring root causes are identified and addressed.
- Track and report on recurring issues, working cross-functionally to implement long-term solutions.
- Manage and input customer data including pricing, part numbers and VAS.
- Provide weekly and monthly performance reports tailored to each account.
- Assist customers with pricing, credits, invoices and terms.
- Collaborate with internal stakeholders to streamline processes and improve service delivery.
- Contribute to strategic initiatives aimed at enhancing customer experience for key accounts.
- Assist with updating customer supply pricing, part numbers and other VAS requirements in SAP in a timely manner.
- Attend any training and development courses.
Knowledge and Experience:
- Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
- Excellent working knowledge of Microsoft Office, in particular, Excel.
- Fluent French and English language skills (written and spoken).
- SAP experience is desirable, but not essential.
- Highly organized with strong attention to detail and ability to manage multiple priorities.
- Strong understanding of B2B wholesale operations and service delivery within high-volume strategic retail or marketplace environments.
- Commercial awareness and ability to understand the impact of service on business performance.
- Excellent verbal and written communication skills.
- Desirable: Experience supporting complex strategic wholesale or retail customers with demanding compliance, routing, EDI, direct shipment and fulfilment requirements.
- Knowledge of logistics and supply chain processes.
Customer Operations Coordinator (Fluency in English & French) in Milton Keynes employer: New Era Cap
At our Milton Keynes location, we pride ourselves on being an exceptional employer that values diversity and fosters a collaborative work culture. As a Customer Operations Coordinator, you will benefit from comprehensive training and development opportunities, enabling you to grow your skills while contributing to meaningful customer relationships. Our commitment to employee well-being and a supportive environment ensures that you can thrive both personally and professionally in this dynamic role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator (Fluency in English & French) in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New Era Cap. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New Era Cap before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Coordinator (Fluency in English & French) in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New Era Cap:Your cover letter is your chance to shine! Tell us why you want to work at New Era Cap specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New Era Cap!
How to prepare for a job interview at New Era Cap
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
