At a Glance
- Tasks: Manage customer service for major strategic accounts and ensure smooth daily operations.
- Company: Dynamic company focused on enhancing customer experience in a collaborative environment.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Work in a vibrant office in Milton Keynes with a mix of in-office and remote work.
- Why this job: Join a team that values your input and helps you develop essential skills.
- Qualifications: 1-2 years of office experience with strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and commercially aware Strategic Accounts Customer Service Coordinator to manage and support our Strategic Partners. This position ensures the smooth operation of daily service activities and contributes to delivering exceptional customer experience.
Responsibilities
- Act as the primary customer service contact for major strategic marketplace accounts across EMEA.
- Build strong relationships with account contacts to understand their operational needs and service expectations.
- Attend regular account review meetings and provide performance updates.
- Monitor and manage order flow from placement to delivery, entering orders into SAP where required.
- Liaise with internal teams (logistics, warehouse, sales) to resolve issues and ensure timely fulfilment.
- Proactively identify and mitigate risks to order delivery or customer satisfaction.
- Produce order books focusing on customer requirements and business targets.
- Handle escalations swiftly and professionally, ensuring root causes are identified and addressed.
- Track and report on recurring issues, working cross-functionally to implement long-term solutions.
- Manage and input customer data including pricing, part numbers, and VAS.
- Provide weekly and monthly performance reports tailored to each account.
- Assist customers with pricing, credits, invoices, and terms.
- Collaborate with internal stakeholders to streamline processes and improve service delivery.
- Contribute to strategic initiatives aimed at enhancing customer experience for key accounts.
- Assist with updating customer supply pricing, part numbers, and other VAS requirements in SAP in a timely manner.
- Attend any training and development courses.
Knowledge and Experience
- Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
- Excellent working knowledge of Microsoft Office, in particular, Excel.
- SAP experience is desirable, but not essential.
- Highly organized with strong attention to detail and ability to manage multiple priorities.
- Strong understanding of B2B wholesale operations and service delivery within high-volume strategic retail or marketplace environments.
- Commercial awareness and ability to understand the impact of service on business performance.
- Excellent verbal and written communication skills.
Desirable:
- Experience supporting complex strategic retail or marketplace customers with demanding compliance, routing, EDI, and fulfilment requirements.
- Knowledge of logistics and supply chain processes.
This role is based in our Milton Keynes Office, 4 days in the office, 1 day from home.
Customer Service Coordinator - Strategic Accounts employer: New Era Cap
As a Customer Service Coordinator at our Milton Keynes office, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer a collaborative culture where your contributions directly impact our strategic partnerships, alongside competitive benefits and flexible working arrangements that promote work-life balance. Join us to be part of a team that values excellence in customer service and fosters meaningful relationships with our clients across EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Strategic Accounts
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their goals.
✨Tip Number 3
Practice your responses to common interview questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after an interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Coordinator - Strategic Accounts
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in managing customer relationships and any relevant skills that match the job description. We want to see how you can bring value to our Strategic Accounts!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background aligns with our needs. Be sure to mention any specific experiences that demonstrate your organisational skills and commercial awareness.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at New Era Cap
✨Know Your Accounts
Before the interview, research the strategic accounts you'll be working with. Understand their business model, challenges, and how your role as a Customer Service Coordinator can add value. This will show your potential employer that you're proactive and genuinely interested in their operations.
✨Showcase Your Organisation Skills
As this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure timely fulfilment, especially in high-pressure situations.
✨Communicate Clearly
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and communication prowess.
✨Be Solution-Oriented
The ability to handle escalations and identify root causes is key. Think of specific instances where you've resolved customer issues or improved processes. Highlight your problem-solving skills and how you can contribute to enhancing customer experience for key accounts.
