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For Companies At a Glance
- Tasks: Manage key retail accounts and ensure exceptional customer service daily.
- Company: Join a dynamic team supporting major brands like JD Sports and ASOS.
- Benefits: Enjoy opportunities for training, development, and potential remote work options.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and strategic growth.
- Qualifications: 1-2 years of office experience; strong Excel skills and attention to detail required.
- Other info: Experience with SAP and retail accounts is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
The role of the Customer Service Coordinator is to maintain data as well as support the customer service teams with demands that arise regarding accounts and orders. This position reports to the UK Customer Service manager.
Responsibilities
- Provide strong administrative and customer service support.
- Work closely to ensure system availability dates are maintained on a weekly basis and are as accurate as possible.
- Provide strong support for all Customer Service teams along with Sales in terms of order book management information, and any associated risks & delays to the orders are captured in SAP.
- Check error reports and order book reports daily to ensure orders are reaching our customers on time along with the updating of cancellation dates where required.
- Assist with updating customer supplied pricing, part numbers and other VAS requirements in SAP in a timely manner.
- Support the Customer Service teams in acquiring labels directly from customers where required and working with the Logistics team to ensure they arrive in sufficient time.
- Ordering license specific hangtags, holograms and other requirements directly suppliers where required and working with the Production team to ensure they arrive in sufficient time to be applied by the factories.
- All other duties and special projects as assigned
- Attend any training and development courses.
Knowledge and Experience
Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
- Excellent working knowledge of Microsoft Office, in particular, Excel
- SAP experience is desirable, but not essential
- Excellent communication and organizational skills
- Passionate about customer service
- An eye for detail
- Excellent verbal and written communication skills
Through experience, you must be able to demonstrate achievement overtime in the following areas:
- Enthusiastic positive person who embraces work with a sense of urgency and persistence.
- Ability to work within a team environment, contributing and sharing best practices, resources and ideas.
- An interest in sports and fashion would be highly beneficial.
This role is based in our Milton Keynes Office, 4 days in the office, 1 day from home.
Customer Service Coordinator employer: New Era Cap
Contact Detail:
New Era Cap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the key retail partners mentioned in the job description, like JD Sports, Foot Locker, and ASOS. Understanding their business models and customer service expectations will help you tailor your approach during interviews.
✨Tip Number 2
Brush up on your knowledge of SAP and Microsoft Excel, as these tools are crucial for the role. Consider taking a quick online course or tutorial to enhance your skills, which can give you an edge over other candidates.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to manage multiple priorities and resolve customer issues effectively. Being able to share specific instances will showcase your problem-solving skills and organisational abilities.
✨Tip Number 4
Network with professionals in the logistics and supply chain industry, especially those who have experience with B2B operations. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and B2B operations. Emphasise any previous roles where you've managed accounts or worked with retail partners like JD Sports, Foot Locker, or ASOS.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as managing order flow or handling escalations.
Showcase Your Skills: Highlight your proficiency in Microsoft Office, particularly Excel, and any experience you have with SAP. Provide examples of how you've used these tools to analyse data or improve service delivery in past roles.
Prepare for Potential Questions: Think about how you would handle common customer service scenarios, especially those related to order management and issue resolution. Be ready to discuss your approach to building relationships with key accounts and improving customer satisfaction.
How to prepare for a job interview at New Era Cap
✨Know Your Accounts
Before the interview, research JD Sports, Foot Locker, and ASOS. Understand their business models, recent news, and how they operate. This will help you demonstrate your knowledge of the strategic accounts you'll be managing.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple priorities and stay organised. Discuss specific tools or methods you use to keep track of tasks and ensure timely fulfilment of orders.
✨Demonstrate Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated with internal teams and external partners in past roles.
✨Highlight Problem-Solving Abilities
Be prepared to share instances where you've identified and resolved issues proactively. Discuss how you handle escalations and ensure customer satisfaction, as this is crucial for the role.