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- Tasks: Provide IT support, troubleshoot issues, and assist users with hardware and software problems.
- Company: Join New England Seafood International, a leader in sustainable seafood since 1991.
- Benefits: Enjoy 25 days holiday, life insurance, staff discounts, and a cycle to work scheme.
- Why this job: Kickstart your IT career in a supportive environment with a focus on learning and teamwork.
- Qualifications: GCSE Maths and English at grade 5 or higher; passion for technology is key.
- Other info: Opportunity to work in a dynamic team and engage with cutting-edge technology.
The predicted salary is between 20400 - 29600 £ per year.
Who is New England Seafood International?
New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 850 people across three sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 26,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas.
Our vision is to “show people how to enjoy fish every day” and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.
Title: Junior IT Support Analyst
Reports to: Grimsby IT Manager
Location: Grimsby
Salary: £25,400
Shift pattern: Mon – Fri 8-5 (Some out of hours work may be required)
Hours: 40
Accountabilities
- Respond to incoming support requests ensuring timely resolution of user issues.
- Liaise with business users to understand, troubleshoot and resolve IT related incidents and requests.
- Provide Windows desktop support, assisting users with hardware and software problems.
- Troubleshoot network connectivity issues – LAN, WAN and Wi-Fi.
- Ensure day-to-day IT operational checks are fulfilled, such as system back up checks, application availability etc. – address failures, where required.
- Proactively engage with third party suppliers to ensure the timely resolution of any incidents and requests relating to their services.
- Maintain accurate records for software and hardware.
- Setup and configuration of new hardware and software.
- Communicate effectively with users to understand their needs and provide clear instructions for issue resolution.
- Collaborate with IT team to escalate complex issues when necessary.
Required Skills
- GCSE Maths and English at grade 5 or higher.
- Be technically competent with good all-round knowledge of Windows 11.
- Have excellent interpersonal, verbal and written communication skills.
- Be self-motivated and a team player, able to act on own initiative and contribute to team objectives.
- Provide excellent hardware and application support to business customers.
- Able to work using own initiative – \’can do\’ approach and attitude
- Pleasant, confident, and professional telephone manner
- Enthusiastic with a passion for technology
- Good problem-solving skills and techniques
- Knowledge/understanding of IT systems
- Possess strong analytical / problem-solving skills and have good attention to detail.
- Be eager to learn and enhance own abilities and develop technical skills.
- The position will involve working in the production facilities and may involve lifting heavy IT equipment.
The Person…
We appreciate you will likely be at the very beginning of your IT career, so provided you’re able to confidently demonstrate your interest in the subject, we’ll be more focused on your passion for learning/development and natural fit with our core values.
If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as an entry level Junior Systems Support Analyst.
Benefits
- 25 days holiday + Bank Holidays
- Pension 5% employee contribution 3% employer contribution
- Life Insurance: 3 x annual salary
- Employee Assistance Programme
- Cycle to work scheme
- Staff discount on products
- Unlimited Refreshments
- On-site parking
- Referral Programme
- Sports & Social Fund
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Junior IT Support Analyst employer: New England Seafood
Contact Detail:
New England Seafood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst
✨Tip Number 1
Familiarise yourself with Windows 11 and common IT support tools. Since the role requires good knowledge of this operating system, being able to demonstrate your proficiency during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting scenarios. You might be asked to resolve hypothetical IT issues during the interview, so being prepared with examples of how you've tackled similar problems can showcase your analytical abilities.
✨Tip Number 3
Highlight your communication skills in conversations with potential employers. Since the role involves liaising with users to resolve issues, demonstrating your ability to explain technical concepts clearly will show that you're a good fit for the team.
✨Tip Number 4
Show your enthusiasm for technology and learning. During interviews or networking opportunities, share your passion for IT and any relevant projects or experiences that illustrate your eagerness to grow in the field.
We think you need these skills to ace Junior IT Support Analyst
Some tips for your application 🫡
Understand the Company: Familiarise yourself with New England Seafood International's mission and values. Highlight how your personal values align with theirs in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to the Junior IT Support Analyst role. Emphasise your technical competencies, especially with Windows 11, and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've demonstrated problem-solving skills or teamwork in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at New England Seafood
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this will resonate well with the company's focus on learning and development.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've approached and solved technical issues in the past. This could be from school projects, internships, or even personal experiences. Highlighting your analytical skills will show that you can handle the challenges of the role.
✨Communicate Clearly
Since the role involves liaising with users, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills, ensuring you convey your thoughts clearly and confidently, which is crucial for effective IT support.
✨Align with Company Values
Familiarise yourself with NESI's core values such as Respect, Customer Care, and Team Spirit. Be prepared to discuss how your personal values align with theirs, as cultural fit is important for them, especially for a junior position.
