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- Tasks: Assist customers with orders, queries, and invoicing while ensuring a positive experience.
- Company: Join New England Seafood International, a leader in sustainable seafood since 1991.
- Benefits: Enjoy 20 days holiday, pension contributions, and a supportive work environment.
- Why this job: Be part of a team that values integrity, growth, and customer care in a vibrant culture.
- Qualifications: Experience in customer service, strong communication skills, and basic computer knowledge required.
- Other info: Flexible shift patterns with a focus on health and safety in the workplace.
The predicted salary is between 20000 - 25000 £ per year.
New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 650 people across two sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971.
Our vision is to “show people how to enjoy fish every day” and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.
Reports to: Customer Service Team Leader
Location: Chessington, Surrey KT9 1TW
Salary: Up to £25,000 DOE
Shift pattern: 4 on 4 off Day shift
Hours: 06:00am – 06:00pm
Accountabilities – what will I learn and be trained in
The role of a Customer Service Advisor is to ensure that their day-to-day tasks are completed accurately and efficiently and to enhance customer relations with a “happy to help & go the extra mile” attitude. Building, enduring and value adding relationships with customers is paramount to our success and this role will be central to fulfilling the customer experience.
You will need to have good computer skills as you will be working on computerised order processing and invoicing systems as well as a confident and polite telephone manner. The role will be central to the interaction between the customer and your commercial, operations and finance colleagues. Order taking and processing through to raising accurate and timely customer invoices will form critical components of the role.
Accountabilities:
- Processing customer orders & communicating confirmation by return
- Confirming orders dispatched by our production team daily
- Invoicing customers
- Ensuring customer queries are dealt with and responded to in a timely manner
- Working with and supporting other functions within the joii Foodservice division of New England Seafood
- Reporting to a Customer Service Team Leader
- Working as a team with colleagues on the Customer Service Desk
The Service Desk operates 6am till 8pm and lines are open to customers 8am to 8pm 7 days a week, and all advisors work shift patterns.
NESI Health and Safety
New England Seafood International will work to ensure it fulfils its moral and legal responsibilities and will not compromise on Health & Safety. We have a strong belief and culture that no one should be hurt resulting from our operations. Health & Safety will always be given priority when considering other business activities.
We will ensure that all persons are provided with a safe working environment and have access to suitable welfare facilities including safe access and egress. We will ensure all our staff are site inducted, provided the necessary levels of H&S training to work safe on site and provided expert training for their role.
Our H&S objectives will always be reviewed frequently and will be communicated openly through the business and will be used to drive continued improvement to our H&S standards and culture.
NESI Food Safety
Every employee is expected to be proactive in adhering to Food Safety rules and is encouraged to actively promote and cultivate a Food Safety Culture within the workplace; as a company, we are committed to providing ongoing support, comprehensive training, and the necessary tools to continuously upskill our knowledge about food safety.
What experiences, knowledge and capabilities do I need to demonstrate?
To be successful in this role you should be able to demonstrate recent experience in a similar role, preferably from a fast-paced manufacturing environment, coupled with strong technical and food safety knowledge.
Required:
- Preferable if you have had previous experience in working with customers over the phone
- A good working knowledge of Microsoft packages with particular regard to Excel, Outlook and Word
- Some knowledge of the Sage 500 accounting system would be an advantage
- Ability to prioritise your workload
- Excellent communication skills both verbal and written
20 days holiday, including bank holidays (pro rata) increasing by 1 day per year up to 25 days
Pension 5% employee contribution 3% employer contribution
Contact Detail:
New England Seafood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (12-month FTC)
✨Tip Number 1
Familiarise yourself with the seafood industry and New England Seafood International's values. Understanding their commitment to sustainability and customer care will help you align your responses during interviews, showcasing that you share their vision.
✨Tip Number 2
Brush up on your computer skills, especially in Microsoft Excel and any order processing systems. Being able to demonstrate your proficiency in these areas can set you apart, as the role requires efficient handling of customer orders and invoicing.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your customer service skills. Think of examples where you've gone the extra mile for a customer or resolved a challenging situation, as this aligns with the 'happy to help' attitude NESI values.
✨Tip Number 4
Network with current or former employees of NESI if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Advisor (12-month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise any roles where you demonstrated strong communication skills and technical knowledge, particularly with Microsoft Excel and other software mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with NESI's, such as respect and customer care, and provide specific examples of how you've gone the extra mile for customers in previous positions.
Showcase Relevant Skills: In your application, clearly outline your computer skills and any experience with order processing or invoicing systems. If you have knowledge of Sage 500, be sure to mention it, as this could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at New England Seafood
✨Show Your Customer Service Skills
Since the role is all about enhancing customer relations, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your 'happy to help' attitude and any instances where you went the extra mile for a customer.
✨Familiarise Yourself with the Company
Research New England Seafood International and their commitment to sustainability and quality. Understanding their values, such as Respect and Team Spirit, will help you align your answers with what they stand for during the interview.
✨Demonstrate Technical Proficiency
As the role requires good computer skills, be ready to discuss your experience with Microsoft Excel, Outlook, and Word. If you have any knowledge of Sage 500, mention it, as this could set you apart from other candidates.
✨Prepare for Shift Work Questions
Since the position involves shift patterns, be prepared to discuss your flexibility and willingness to work varied hours. Show that you understand the demands of the role and are ready to adapt to the schedule.
