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- Tasks: Support engineering customers with enquiries, sales quotations, and order processing.
- Company: Join Kyocera, a leader in expert tooling solutions and customer support.
- Benefits: Enjoy a competitive salary, private medical insurance, and enhanced holiday allowance.
- Other info: Great career growth opportunities in a modern, progressive company.
- Why this job: Make a real impact by building strong customer relationships in a dynamic environment.
- Qualifications: 2 years of customer service experience; engineering knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Sheffield, S4
Salary: Competitive
Job type: Permanent, Full Time - Monday to Friday - 42.5hrs per week
Kyocera delivers expert tooling solutions and comprehensive sales support across multiple industries, providing both standard and custom-engineered tools along with other industrial consumables. We are now seeking a customer-oriented individual with at least 2 years of customer service experience to support our engineering customers. You will manage enquiries, prepare and follow up on sales quotations, process orders, and assist with product selection, all while fostering strong customer relationships. If you have excellent communication skills, a proactive attitude, and can manage multiple tasks efficiently, we want you!
About the role:
- Handling customer enquiries via e-mail, telephone and through our external sales team
- Preparing and following up on sales quotations
- Processing orders, tracking progress, and assisting customers with product selection
About you:
- Minimum of 2 years' experience in sales/customer service (industrial/tooling experience a plus)
- Effective communication skills with a confident telephone manner
- Commercially astute with a 'can-do' attitude who works well with others
- Ability to manage multiple tasks, prioritise effectively and meet deadlines
- Quick learner, adaptable to new information and systems
- Proficient in IT, including MS Office products
What you'll get in return:
- Competitive salary
- Private medical insurance
- Company pension and group life cover
- Enhanced holiday allowance
- Profit share
Apply now for a rewarding career with a modern and progressive company.
Customer Service / Sales Support - Engineering / Tooling in Sheffield employer: New Electronics
Contact Detail:
New Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Support - Engineering / Tooling in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Kyocera's products and services, especially in tooling solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer enquiries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re not just a 'can-do' person, but someone who truly cares about customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Service / Sales Support - Engineering / Tooling in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant engineering knowledge. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've handled customer enquiries or managed multiple tasks in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your excellent communication skills. Whether it's through your writing style or the way you present your experiences, let us see that confident telephone manner!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our modern and progressive company!
How to prepare for a job interview at New Electronics
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Familiarise yourself with their tooling solutions and how they support engineering customers. This will show that you're genuinely interested and prepared to engage in meaningful conversations during the interview.
✨Showcase Your Experience
Be ready to discuss your previous customer service or sales experience in detail. Think of specific examples where you've successfully managed enquiries, processed orders, or built strong customer relationships. This will help demonstrate your capability to meet the expectations of the role.
✨Communicate Confidently
Since effective communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your skills and experiences over the phone.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows that you're not just interested in the job, but also in how you can contribute to the company's success.