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- Tasks: Support internal sales with technical expertise and build strong customer relationships.
- Company: Join Backer Heatrod, a leading UK manufacturer in electric heating solutions.
- Benefits: Enjoy 25 days holiday, health plans, career progression, and a friendly work environment.
- Why this job: Make an impact in a dynamic role without site visits, focusing on customer satisfaction.
- Qualifications: HNC or Degree in Engineering and experience in technical sales support.
- Other info: Great opportunities for growth in a collaborative team setting.
The predicted salary is between 36000 - 42000 £ per year.
Location: Farnworth, Bolton
Salary: £36,000 - £42,000 per annum
Job Type: Full time, Permanent
Working Hours: 38 hours per week; Monday to Thursday 07:30 to 16:00 and Friday 07:30 to 12:50
About Us: Backer Heatrod is a leading UK manufacturer of electric heating elements and industrial heating solutions. As part of the global NIBE Element Group, we design and produce both standard and bespoke heating products for a wide range of industries including process, food & beverage, and chemical sectors.
About the Role: The Internal Technical Sales Engineer is office-based. The role provides technical support, quotations, and customer service. It focuses on supporting internal sales operations, ensuring customer requirements are met efficiently, and contributing to account retention. This role does not involve visiting customer sites.
Key Responsibilities:
- Directly manage business figures across multiple product portfolios in the UK.
- Develop and maintain customer accounts, building long-term technical and commercial relationships.
- Detect and support new business opportunities and market applications as part of internal sales efforts.
- Provide technical support throughout the sales cycle, including offers, contracts, and specifications.
- Participate in customer meetings, technical discussions, and presentations (remotely from the office).
- Collaborate closely with internal teams (Engineering and Operations) to ensure successful project delivery.
- Identify and monitor market trends, competitor activity, and emerging technologies to support internal sales strategy.
- Support tendering and bid preparation, including reviewing specifications, coordinating pricing, and responding to technical clarifications.
- Prepare and issue quotations accurately and maintain CRM records of all customer interactions.
- Assist in resolving customer queries, claims, and quality issues.
- Focus on customer retention and long-term relationship building.
- Contribute to continuous improvement initiatives within the sales function.
- Demonstrate strong numerical and analytical skills in handling orders, quotations, and reporting.
- Communicate effectively with customers, internal teams, and suppliers.
About you:
Essential Requirements:
- HNC or Degree in Engineering, Manufacturing, or a related technical discipline.
- Experience in customer-facing technical sales or internal sales support roles.
- Familiarity with ISO 9001 or other quality standards.
- Strong IT skills, including MS Office, CRM systems, and data reporting tools.
- Excellent communication and interpersonal skills to liaise with internal teams and customers.
- Numerical and analytical skills for interpreting technical specifications, quotations, and sales reporting.
- Commercial awareness and the ability to prioritise tasks and manage multiple projects simultaneously.
- Problem-solving mindset with attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Organisational skills and accuracy in quotation preparation, order processing, and CRM maintenance.
Desirable Requirements:
- Mechanical or Electrical engineering background.
- Experience in lean manufacturing or 5S.
- Knowledge of heating element industry.
- SolidWorks proficiency.
- Project management experience.
Benefits:
- 25 days holiday plus bank holidays.
- Cash Health Plan and Employee Assistance Programme.
- Cycle to work scheme.
- Full training and support.
- Opportunities for career progression.
- Friendly and inclusive working environment.
- Auto enrolment pension scheme.
- On-site parking.
- Life Assurance.
Internal Sales Engineer in Bolton employer: New Electronics
Contact Detail:
New Electronics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Engineer in Bolton
✨Tip Number 1
Get to know the company inside out! Research Backer Heatrod and understand their products, values, and market position. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your engineering knowledge and be ready to discuss how your skills align with the role. Practising common interview questions can boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Internal Sales Engineer in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales Engineer role. Highlight your technical skills and experience in customer-facing sales, as well as any relevant qualifications like your HNC or degree in Engineering.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Mention your familiarity with ISO 9001 and how your problem-solving mindset can contribute to our team. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure to demonstrate your excellent communication skills in your application. Use clear and professional language to convey your ideas.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at New Electronics
✨Know Your Technical Stuff
As an Internal Sales Engineer, you'll need to demonstrate your technical knowledge. Brush up on engineering principles and be ready to discuss how they apply to heating elements and industrial solutions. Familiarity with ISO 9001 standards will also give you an edge.
✨Showcase Your Customer Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully managed customer accounts in the past. Highlight your experience in resolving queries and maintaining long-term relationships to show you're the right fit for their team.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've tackled challenges in sales or technical support. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Organisational Skills
With responsibilities like preparing quotations and maintaining CRM records, showcasing your organisational skills is crucial. Prepare to discuss how you prioritise tasks and manage multiple projects simultaneously, as this will resonate well with the interviewers.