Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support recruitment consultants in a dynamic environment.
- Company: Join New Directions, an award-winning company making waves in recruitment and care services.
- Benefits: Enjoy flexible working, generous holiday, health cashback, and life assurance.
- Why this job: Be part of a team that values your input and celebrates your achievements.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great opportunities for personal growth and community involvement await you.
The predicted salary is between 30000 - 42000 £ per year.
Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.
Job Purpose:
To provide effective Customer Service and Support for Recruitment Consultants within the branch, including client focused activities, fill bookings with quality staff that meet client requirements, administering recruitment and screening processes to support and maintain the candidate database, outbound & inbound phone activity to support branch KPI’s.
Main Duties:
- To build relationships with existing clients
- Outbound & inbound client phone activity
- Outbound and inbound candidate phone activity
- Deal with queries from clients and candidates
- Client & candidate weekly outbound timesheet confirmation
- Candidates check in calls
- Candidate evaluation calls
- Attend Client and candidate facing events.
- Take lead from the Recruitment Consultants/Branch Managers.
- Engage with clients on social media platforms.
- Creating external links to enhance the database of candidates.
- To sell the benefits to candidates of registering with New Directions
- To register candidates in locations onsite and offsite
- Pre-vetting, interviewing, and completing follow up tasks to get candidates through New Directions compliance and activated speedily.
- To contact on hold candidates and archived candidates to see if they are available to work for New Directions
- To provide administrative support to the Branch
- To complete Job Adverts and News Stories of the Branch
- To fill bookings with appropriate members of staff and confirm with schools.
- To send booking confirmations, profiles and any other appropriate documentation requested by the school.
- Using New Directions systems and managing telephone activity effectively
- Updating New Directions availability lists
- Managing payroll processes and obtaining the managing timesheets
- Calling referees and chasing up references including contact with Head Teachers
- Sending references (on new access systems)
- Updating notes on RDB
- Liaising with Sales Support Hub on screen regarding pre-registered candidates
- Taking part in on call duties
- Able to confidently speak to Clients face to face or over the phone.
- Deal with client questions and queries in the absence of the Recruitment Consultant
- Other ad-hoc administrative duties and project required.
Main responsibilities:
- Responsible for own individual performance in line with set KPIs
- Responsible for compliance with all relevant legislation, and processes, policies, and procedures
- Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
- Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
- Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
- Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
- Responsible for delivering exceptional levels of customer service; both to internal and external customers
- Responsible for communicating with people in a respectful, courteous, and professional manner at all times
Knowledge, skills and experience:
- Understanding of recruitment and screening processes
- Excellent communication skills – written and verbal
- Excellent customer service skills
- Excellent time management skills with the ability to plan and prioritise effectively
- Knowledge of the education sector
- Results driven – strives for excellent results
- Competent user of RDB, screening, Swyx and Teams
- Knowledge of Child Safeguarding
- Knowledge of AWR regulations
- Knowledge of REC Code of Conduct
Personal qualities:
- Ability to effectively solve problems
- Ability to build quality relationships
- Ability to make decisions using information
- Able to maintain the highest levels of confidentiality and data security
- Able to make decisions using available data and information
- Able to quickly learn and apply new knowledge and skills
- Able to work as part of a team
- Able to work independently
What we offer:
- Fantastic employee benefits including:
- A flexible working environment, with the opportunity for hybrid working
- Health Cashback scheme
- Life Assurance of 4 x salary
- Pension Salary Sacrifice Scheme
- A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
- Opportunity to purchase additional annual leave through salary sacrifice
- A day off for your birthday
- A Giving Back day – to offer your services to the local community
- Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
- Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.
Customer Service Executive in Swansea employer: New Directions
Contact Detail:
New Directions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Swansea
✨Tip Number 1
Get to know the company culture! Before your interview, check out New Directions' social media and website. Understanding their values and recent achievements can help you connect during the conversation.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be confident on the phone and in person. Role-play with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Executive in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience and skills that match what we're looking for, like communication and customer service skills.
Show Your Personality: We want to see who you are! Don’t be afraid to let your personality shine through in your application. Share a bit about your interests or experiences that make you a great fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly!
How to prepare for a job interview at New Directions
✨Know the Company Inside Out
Before your interview, take some time to research New Directions thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Executive, your ability to communicate and build relationships is key. Prepare examples from your past experiences where you've successfully handled client queries or resolved issues. This will demonstrate your capability to excel in the role.
✨Prepare for Role-Specific Questions
Expect questions related to recruitment processes and customer service scenarios. Think about how you would handle specific situations, such as dealing with difficult clients or managing multiple tasks. Practising these responses can give you the confidence you need.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, professional development opportunities, or how success is measured in the role. This shows that you're engaged and thinking about your future with the company.
