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- Tasks: Coordinate care operations, monitor schedules, and maintain accurate records.
- Company: Join New Directions Holdings Ltd, a leading employment agency.
- Benefits: Competitive pay, expert support, and potential for long-term roles.
- Why this job: Make a difference in care operations while developing your skills.
- Qualifications: Strong organisational skills and attention to detail required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Be responsive to changes in the schedule and liaise with relevant team members. Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained. Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained. Monitor and report capacity availability and recruitment need to the manager on a weekly basis. Be part of the on-call rota. Ensure confidentiality is maintained and always respected as per GDPR. Always adhere to company policies and procedures.
Responsibilities include:
- Care Reviews with customers
- Care plans for new customers
- Updating care plans on the system
- Adding tasks to the app
- Adding medication to the app
- Reading the care notes on the app on a weekly basis and actioning any concerns (Auditing)
- Ensuring in house customer files are up to date / created
- Supervision with staff when the manager is not around
- Notes being kept on people planner for every call coming in either staff or service user
- Spot checks of the senior members of staff
Care Operations Coordinator in Cardiff employer: New Directions
Contact Detail:
New Directions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Operations Coordinator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at New Directions Holdings Ltd. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Be proactive! Don’t just wait for job postings. Send a message through our website expressing your interest in the Care Operations Coordinator role. Show us you’re keen and ready to jump in!
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of care operations. Familiarise yourself with GDPR and care plans, so you can impress us with your understanding during the chat.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in our minds. It shows you’re enthusiastic about the role and helps build a connection with the team.
We think you need these skills to ace Care Operations Coordinator in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in care operations. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When filling out your application, keep it straightforward. Use bullet points where possible and avoid jargon. We appreciate clarity, so make it easy for us to see why you’re a great fit for the Care Operations Coordinator role.
Show Your Passion: Let your enthusiasm for the role shine through! Share why you’re excited about working with us and how you can contribute to our mission. A little personality goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at New Directions
✨Know Your Stuff
Make sure you understand the key responsibilities of a Care Operations Coordinator. Familiarise yourself with monitoring care calls, recording hours, and reporting to management. Being able to discuss these tasks confidently will show that you're ready for the role.
✨Show Your Organisational Skills
Since this role involves keeping accurate records and managing schedules, be prepared to share examples of how you've successfully organised tasks in the past. Highlight any experience with maintaining confidentiality and adhering to policies, as this is crucial in the care sector.
✨Demonstrate Teamwork
This position requires liaising with team members and supervising staff. Be ready to talk about your experience working in teams and how you’ve effectively communicated with colleagues. Showing that you can collaborate well will make you stand out.
✨Ask Smart Questions
Prepare some thoughtful questions about the company’s approach to care operations and how they handle challenges like missed calls or staff sickness. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.