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- Tasks: Provide top-notch customer service and support recruitment consultants in a dynamic environment.
- Company: Join New Directions, an award-winning company dedicated to employee growth and well-being.
- Benefits: Enjoy flexible working, generous leave, health cashback, and exciting social events.
- Why this job: Make a real impact while building relationships and enhancing your skills in recruitment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are New Directions, a group of companies that provide UK wide services within education, social care, and domiciliary care, from a network of offices across the UK. At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive.
Job Purpose
To provide effective Customer Service and Support for Recruitment Consultants within the branch, including client focussed activities, fill bookings with quality staff that meet client requirements, administering recruitment and screening processes to support and maintain the candidate database, outbound & inbound phone activity to support branch KPI’s.
Main Duties
- To build relationships with existing clients
- Outbound & inbound client phone activity
- Outbound and inbound candidate phone activity
- Deal with queries from clients and candidates
- Client & candidate weekly outbound timesheet confirmation
- Candidates check in calls
- Candidate evaluation calls
- Attend Client and candidate facing events
- Take lead from the Recruitment Consultants/Branch Managers
- Engage with clients on social media platforms
- Creating external links to enhance the database of candidates
- To sell the benefits to candidates of registering with New Directions
- To register candidates in locations onsite and offsite
- Pre-vetting, interviewing, and completing follow up tasks to get candidates through New Directions compliance and activated speedily
- To contact on hold candidates and archived candidates to see if they are available to work for New Directions
- To provide administrative support to the Branch
- To complete Job Adverts and News Stories of the Branch
- To fill bookings with appropriate members of staff and confirm with schools
- To send booking confirmations, profiles and any other appropriate documentation requested by the school
- Using New Directions systems and managing telephone activity effectively
- Updating New Directions availability lists
- Managing payroll processes and obtaining the managing timesheets
- Calling referees and chasing up references including contact with Head Teachers
- Sending references (on new access systems)
- Updating notes on RDB
- Monitoring email inbox
- Liaising with Sales Support Hub on screen regarding pre-registered candidates
- Taking part in on call duties
- Able to confidently speak to Clients face to face or over the phone
- Deal with client questions and queries in the absence of the Recruitment Consultant
- Other ad-hoc administrative duties and project required
Main responsibilities
- Responsible for own individual performance in line with set KPIs
- Responsible for compliance with all relevant legislation, and processes, policies, and procedures
- Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people at risk
- Responsible for safeguarding assets within your control and possession
- Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company
- Responsible for establishing, maintaining, and developing excellent working relationships with colleagues
- Responsible for delivering exceptional levels of customer service; both to internal and external customers
- Responsible for communicating with people in a respectful, courteous, and professional manner at all times
Knowledge, skills and experience
- Understanding of recruitment and screening processes
- Excellent communication skills – written and verbal (essential)
- Excellent customer service skills (essential)
- Excellent time management skills with the ability to plan and prioritise effectively (essential)
- Knowledge of the education sector
- Results driven – strives for excellent results (essential)
- Competent user of RDB, screening, Swyx and Teams
- Knowledge of Child Safeguarding
- Knowledge of AWR regulations
- Knowledge of REC Code of Conduct
Personal qualities
- Ability to effectively solve problems
- Ability to build quality relationships
- Ability to make decisions using information
- Able to maintain the highest levels of confidentiality and data security
- Able to quickly learn and apply new knowledge and skills
- Able to work as part of a team
- Able to work independently
What we offer
- A flexible working environment, with the opportunity for hybrid working
- Health Cashback scheme
- Life Assurance of 4 x salary
- Pension
- Salary Sacrifice Scheme
- A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
- Opportunity to purchase additional annual leave through salary sacrifice
- A day off for your birthday
- A Giving Back day – to offer your services to the local community
- Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
- Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
- Opportunity to join our 3% interest Christmas savings scheme
- Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
- Regular social, health and well-being events
Customer Service Executive, Wirral employer: New Directions Holdings Limited
Contact Detail:
New Directions Holdings Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive, Wirral
✨Tip Number 1
Get to know the company culture! Before your interview, check out New Directions' social media and website. Understanding their values and recent achievements can help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when dealing with clients and candidates.
✨Tip Number 3
Network like a pro! Attend local events or online webinars related to recruitment and customer service. Building connections can open doors and give you insights into the industry that might just set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the New Directions team!
We think you need these skills to ace Customer Service Executive, Wirral
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in recruitment and customer service, and show us how you can contribute to our team at New Directions.
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We want to see your written skills shine through, so don’t hold back on showcasing your ability to engage effectively with clients and candidates.
Be Personable and Professional: We love a friendly approach! While maintaining professionalism, let your personality come through in your application. Share a bit about yourself and why you’re excited about joining New Directions – we value authenticity!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at New Directions Holdings Limited
✨Know Your Stuff
Before the interview, make sure you understand New Directions' services and values. Familiarise yourself with their Impact Initiative and how it supports employees. This will show your genuine interest in the company and help you connect your skills to their mission.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Prepare examples of how you've effectively handled client queries or built relationships in previous roles. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or improved processes. Be ready to discuss these examples, as they highlight your ability to think on your feet and adapt to challenges, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role or the company culture. This not only shows your enthusiasm but also helps you gauge if New Directions is the right fit for you. Questions about team dynamics or professional development opportunities can be particularly effective.