Care Coordinator, Cross Hands

Who are we? We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care and the domiciliary care sector from a network of offices across the UK. At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive.

Job Purpose

• To ensure all care packages are covered with an appropriate care worker at all times.
• To liaise with the registered manager to ensure adequate cover for all existing and new packages to guarantee the smooth running of the care service.
• To assist the manager in the management of costs by ensuring working patterns are efficient and logical.
• To provide excellent quality care and support service to vulnerable adults and children, both at home and in the wider community.

Main Duties

• Identify methods and systems to promote effective communication and engagement with individuals and key people.
• Contribute to the overall success of the department by contributing and attending team meetings.
• Utilise the brokerage service to maximise business opportunities.
• Ensure services are designed and reviewed to promote and maximise the achievement of the best possible outcomes for each individual.
• Develop and evaluate communication methods and systems to promote effective communication.
• Support the Registered Manager and direct care staff, to ensure effective and efficient person-centred service delivery.
• Supervise, mentor and act as a positive role model to Care Workers.
• Ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being.
• Ensure staff have appropriate skills/training to meet service user need.
• Support and supervise the delivery of person-centred services to all people using the service.
• Assist in developing and delivering an appropriate induction programme for new Care Workers.
• Ensure appropriate inductions are arranged for new services.
• Take responsibility for regular recruitment activity ensuring adequate service levels.
• Assign care workers to customers, whilst working within the standards and requirements of the company.
• Accepting, allocating and processing referrals for new work efficiently.
• Ensure the promotion of participation and independence in order to facilitate the achievement of the best possible outcomes.
• Develop person centred plans for each person using the service.
• Manage and monitor systems for the administration of medication and of the assessment of risk of abuse, failure to protect and harm to self and others.
• Support people using the service to maintain family links if they so desire.
• Promote the protection of all individuals.
• Ensure regular contact is maintained with service users and or their representatives.
• Ensure concerns regarding vulnerable adults and children are reported without delay.
• Monitor and promote individual’s rights to expect and receive respect for their diversity, differences and preferences.
• Develop and maintain effective relationships to promote individual’s choice about their care and support.
• Attend networking events increasing own knowledge of the sector and identifying future trends.
• Liaise/build relationships with brokerage, LHB and hospital discharge units.
• Develop own knowledge and practice relative to continuous service improvement.
• Ensure all runs and working patterns meet the needs of the company, customer and care worker.
• Ensure adequate cover is available for sickness, absenteeism or holidays.
• Ensure all emergency on-call issues are dealt with effectively.
• Record all emergency calls and pass the information to appropriate parties.
• Participate in the out of hour’s service on a rota basis.
• Ensure efficient and effective rota management eliminating unnecessary travel and waiting time.
• Ensure mileage and distance travelled is monitored and recorded.
• Ensure ECM system is utilised and monitored appropriately.
• Assign and Manage I-Connect Phones.
• Prepare & validate Invoicing to local authorities where applicable.
• Ensure/chase support workers to submit timesheets adhering to deadline.
• Maintain and share evidence-based records and reports.
• Audit Files on a 6-monthly basis.
• Contribute toward the Inspection process and local authority monitoring.
• Contribute to the Quality Assurance process by regularly seeking feedback from staff.
• Work within the policies and procedures of ND Care and Support.
• Ensure that the service delivered is compliant with the required external regulatory standards.
• Ensure records are maintained to a high standard and meet compliance needs.
• Monitor and report on compliance with health, safety and security regulations.
• Contribute to the development of health, safety and security policies, procedures and practices.
• Promote and support the health & safety of both people using the service and support staff.
• Organise and facilitate quarterly care staff team meetings.
• Conduct annual performance appraisals for all Care Workers.
• Address poor performance including unacceptable absence following company disciplinary policy.

Knowledge, Skills & Experience

• QCF Level 3 or equivalent.
• Full UK Drivers Licence.
• 2 years’ experience working as a senior care worker (ideally in domiciliary/homecare).
• Confident in decision making.
• Excellent communication skills.
• Sympathetic person-centred approach.
• Self-starter with attention to prompt timekeeping.
• Approachable.

What we offer

• Fantastic employee benefits including Health Cashback scheme, Life Assurance of 4 x salary, Pension, Salary Sacrifice Scheme.
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service).
• Opportunity to purchase additional annual leave through salary sacrifice.
• A day off for your birthday.
• A Giving Back day – to offer your services to the local community.
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
• Opportunity to join our 3% interest Christmas savings scheme.
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business.
• Regular social, health and well-being events.