Field Care Supervisor, Cardiff

Who are we? We are New Directions, a group of companies that provide UK wide services within education, social care and the domiciliary care sector, from a network of offices across the UK. At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.

Job purpose: Working directly with clients, to provide a skilled and sensitive service which provides day-to-day personal assistance and enables the client to maintain independence. Will also supervise and manage the development and performance of Carers both in and out of the field.

Main duties:

• Strive to maintain a safe working environment in accordance with the Health and Safety at work act by attending appropriate training events as directed, by immediately reporting any potential risk to self, colleagues, residents or visitors to a senior member of staff.
• To maintain the highest standards of confidentiality toward both client and colleague.
• Maintain client files, ensuring accurate records are kept.
• Maintain contact with existing clients, monitoring, and reporting on a daily/weekly basis.
• Ensure regular communication is maintained between self and care staff, including documenting notes of meetings and conversations on Care Manager where relevant.
• Provide instruction and guidance to schedulers regarding the allocation of carers to template client visits, ensuring continuity of care, taking into account locations, skills required and client preferences.
• Providing both on and off the job support and supervision for carers, providing guidance, training, shadowing, continuous spot checks and performance appraisals.
• Take responsibility for unallocated visits ensuring the continuity of care, taking into account locations, skills required and client preferences.
• Take the responsibility for new referrals from private clients and social services teams, ensuring full information is received and appropriate care and planning is undertaken.
• Provide practical provision of care for clients with more complex care needs, including creation and updating care plans.
• Ensure that any changes to clients care plans are actioned upon and recorded in the relevant system.
• Ensure that client risk assessments are carried out in a timely manner, thereby eliminating, or mitigating against risk to both client and carer.
• Deal with complaints, compliments and incidents in a timely and appropriate manner, ensuring they are logged and updated on complaints file and closed off properly when completed/resolved.
• Taking part in out of hours rota.
• Alongside the coordinators, take an active role in setting and maintaining of quality standards and quality mentoring.
• To ensure that staff are following all procedures and policies as laid down in the Staff Guide and agreed by the management team.
• Assist the coordinators in auditing the standard of service delivered to clients by conducting spot checks, undertaking client satisfaction questionnaires, and attending review meetings and update care plans as required.
• Ensure client and carer files are compliant with external and internal audit requirements.
• Take responsibility for CRT and ensure 100% compliance of all staff working in the community through updating care manager.
• Responsibility for the performance of carers through monitoring and supervision of carers in the field, care supervision meetings and appraisals and relevant training and development.
• In accordance with company policy, assist relevant manager with carer disciplinary procedures when necessary.
• Assist with induction and training for new carers.

Additional duties:

• To maintain a working knowledge of fire procedures, fire risk awareness by attending appropriate fire training events.
• Where you become aware, report any accidents or untoward incidents, involving self, clients, other staff or visitors to a client’s home.
• To report to the Registered Manager any information that could be considered to affect the welfare of a client, or information that would affect the reputation of the company.

Main responsibilities:

• Responsible for ensuring the quality of services provided to clients and service users is maintained.
• Responsible for the management of carers and clients.
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures.
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job.
• Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required.
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit.
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company.
• Responsible for delivering exceptional levels of customer service; both to internal and external customers.
• Responsible for communicating with people in a respectful, courteous, and professional manner at all times.

Educational/qualification attainments:

• NVQ Level 3 or equivalent.

Knowledge, skills and experience:

• Background in care work and a good understanding of the social care sector.
• IT literate, Excel, Word, PowerPoint, Outlook, StaffPlan.
• Excellent understanding of English language both written and spoken.
• Experience of managing/supervising people.
• Ability to communicate clearly and concisely with a wide range of people – written and verbal.
• Ability to learn new things quickly and effectively and put them into practice.
• Ability to work cooperatively with others willing to give help and support.
• Ability to solve problems effectively.

Personal qualities:

• Results driven and approachable.

What we offer:

• Fantastic employee benefits including:
• Health Cashback scheme.
• Life Assurance of 4 x salary.
• Pension.
• Salary Sacrifice Scheme.
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service).
• Opportunity to purchase additional annual leave through salary sacrifice.
• A day off for your birthday.
• A Giving Back day – to offer your services to the local community.
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
• Opportunity to join our 3% interest Christmas savings scheme.
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business.
• Regular social, health and well-being events.
• Free on-site parking.
• On-site Gym.