At a Glance
- Tasks: Support individuals with complex needs and help them live independently.
- Company: Join an award-winning care provider committed to staff development.
- Benefits: Competitive pay, training opportunities, and a supportive team culture.
- Other info: Flexible hours, ongoing training, and career progression opportunities.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience with complex needs and strong communication skills required.
The predicted salary is between 27000 - 28000 £ per year.
Pay: £13.05 per hour
Sleep-in rate: £74 per shift
Location: Plymouth
Job Type: Full-time, Permanent
Join an award-recognised care provider and make a real difference. Are you an experienced Complex Support Worker looking for a rewarding role in Plymouth? New Direction Support is expanding and we’re looking for Complex Community Support Workers to join our dedicated team. We’re proud to hold Gold Investors in People accreditation, recognising our commitment to staff development, wellbeing, and career progression.
As a Complex Support Worker, you’ll play a vital role in delivering high-quality, person-centred support to individuals with complex needs—helping them live as independently as possible while feeling safe and supported in their homes and communities.
About the Role
- Provide specialist support to individuals with complex needs and behaviours that challenge
- Work within multi-staff support teams to ensure safe and effective care
- Follow detailed person-centred support plans and behavioural support strategies
- Assist individuals to access the community, maintain their tenancies, manage bills, and develop life skills
- Work professionally, calmly, and methodically in a variety of situations
- Uphold company policies, procedures, and safeguarding standards at all times
You will receive high-level training, including mandatory care training and specialist safety intervention training, ensuring you feel confident and supported in the role.
28–36 hours per week (contracted hours). Shifts typically run 08:00–22:00, followed by a sleep-in shift from 22:00–08:00.
Training & Development
- Online mandatory training
- In-house training delivered by New Direction Support
- Specialist safety intervention training
- Ongoing career development and qualification opportunities, including apprenticeships
What We’re Looking For
- Previous experience supporting individuals with complex needs or challenging behaviours
- A calm, patient, and methodical approach
- Strong communication and teamwork skills
- Ability to follow detailed support plans and behaviour strategies
- Flexible and reliable with a commitment to high-quality care
Benefits
- Company pension scheme
- Free DBS check
- Blue Light Card eligibility
- New employee bonus scheme
- Refer-a-friend bonus
- Cycle to Work scheme
- IT salary sacrifice scheme
- Full training provided
- Overtime opportunities
- Career development and qualifications
- Increased holiday entitlement with long service
- Employee Assistance Programme
- Strong team support and a positive working culture
Community Support Worker (Complex) in Plymouth employer: New Direction Support
New Direction Support is an award-recognised care provider in Plymouth, dedicated to making a real difference in the lives of individuals with complex needs. With a strong commitment to staff development and wellbeing, we offer extensive training, career progression opportunities, and a supportive work culture that values teamwork and high-quality care. Join us to be part of a positive environment where your contributions are truly valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Community Support Worker (Complex) in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by practising common questions related to complex support work. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values. Check out our website for roles at New Direction Support, where you can make a real difference while enjoying great training and development opportunities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Community Support Worker (Complex) in Plymouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Community Support Worker role. Highlight your experience with complex needs and how it aligns with our values at New Direction Support.
Showcase Your Skills:We want to see your strong communication and teamwork skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully worked in multi-staff support teams.
Follow Instructions Carefully:Pay close attention to the application instructions on our website. Ensure you include all required documents and information, as this shows your ability to follow detailed support plans—just like in the role!
Be Yourself:Let your personality come through in your application. We value a calm and patient approach, so don’t hesitate to share your passion for providing high-quality care and making a difference in people's lives.
How to prepare for a job interview at New Direction Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complex Community Support Worker. Familiarise yourself with the specific needs of individuals with complex behaviours and how to support them effectively. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in supporting individuals with complex needs. Use specific examples to illustrate how you've handled challenging situations, followed support plans, and worked within a team. This will help demonstrate your capability and fit for the role.
✨Emphasise Teamwork
Since this role involves working within multi-staff support teams, highlight your teamwork skills. Share examples of how you've collaborated with others in past roles, and how you can contribute to a positive team environment at New Direction Support.
✨Ask Thoughtful Questions
Prepare some questions to ask during the interview. Inquire about the training opportunities, the team dynamics, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
