At a Glance
- Tasks: Lead a vibrant pub team and drive business growth at the New Crown Hotel.
- Company: Join Marston's, one of the UK's largest and most beloved pub chains.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and award-winning training.
- Other info: Live above the pub in a 3-bed flat and thrive in a high-energy environment.
- Why this job: Shape a standout venue with huge potential and create memorable customer experiences.
- Qualifications: Experience in managing sports-focused pubs and a passion for team development.
The predicted salary is between 34000 - 48000 £ per year.
We're looking for a General Manager for a newly invested site. Salary up to 43k plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the New Crown Hotel and lead the team to success!
What you get from us:
- Additional earnings potential through bonus and incentive schemes
- Marston's Cheers Platform, giving you access to discount at major retailers
- Access to a pension plan
- On-site accommodation
- Private healthcare
- Award winning training and development
About the pub
The New Crown Hotel, located on the beautiful South Shields coast, is seeking an experienced and dynamic General Manager to lead this standout venue. Following a 500k investment, the site has been transformed into a modern Grandstand format with exceptional potential across sports trade, food growth, and events. This is a rare opportunity to take ownership of a large, high profile pub with a strong weekly performance and even greater room to grow.
The venue offers a huge sports viewing area equipped with multiple screens, a pool table, and dart board, making sports engagement a central trading driver. Alongside this, the generous dining area provides clear opportunity to develop food covers further, while the large function room offers untapped potential for private hire, celebrations, and local events. With a solid 70/30 wet-to-food split, weekly sales of 25,000 and around 600 covers, the site is well established yet primed for its next phase of development.
We are looking for a hands on, confident operator with strong experience managing wet led, sports focused pubs. The ideal candidate will be commercially aware, passionate about creating memorable customer experiences, and capable of energising and developing a full, existing team. Experience in running functions and events is highly advantageous, as the New Crown offers significant scope to drive both sports and non-sport business through creative programming and community engagement.
There is also a fantastic opportunity to boost the site's social media presence, driving engagement and showcasing the New Crown's sports, events and unique coastal setting. This role is perfect for someone who thrives in a high energy environment and is excited by the opportunity to shape, grow, and lead a stand-out site with huge potential.
If you are an ambitious operator ready to take on a venue and deliver exceptional results, we'd love to hear from you. Management accommodation is available in the form of a 3 bed flat with a private kitchen, situated above the pub.
Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a lead from the front mentality and passion for nurturing your team.
As a General Manager you'll:
- Care about finding, growing and engaging your team.
- Be accountable for running all aspects of your pub.
- Be passionate about doing the right thing for your staff and your customers.
- Dream big and think differently about new ways to increase sales and growth.
- Celebrate and create a buzz by sharing enjoyable experiences.
Are we right for you? From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers.
The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open. Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you. Marston's. Where people make pubs.
As part of our application process, we use Lily, an AI-powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know - all hiring decisions are still made by our people.
General Manager in South Shields employer: New Crown Hotel (2751)
Marston's is an exceptional employer, offering a vibrant work culture where your personality and ideas are celebrated. As a General Manager at the New Crown Hotel in South Shields, you'll benefit from a competitive salary, bonus potential, and a generous benefits package, including private healthcare and award-winning training. With opportunities for personal and professional growth, along with the chance to lead a dynamic team in a newly transformed venue, Marston's provides a fulfilling environment for those passionate about creating memorable customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in South Shields
✨Tip Number 1
Get to know the venue! Before your interview, spend some time at the New Crown Hotel. Familiarise yourself with the atmosphere, the menu, and the team. This will not only help you feel more confident but also show the hiring managers that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This insider knowledge can give you an edge during the interview process.
✨Tip Number 3
Show off your personality! Marston's values individuality, so don’t be afraid to let your character shine through in your interview. Share your unique ideas on how to enhance customer experiences and boost social media engagement at the pub.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the Marston's family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace General Manager in South Shields
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and creating memorable experiences for customers at the New Crown Hotel.
Tailor Your CV:Make sure your CV highlights relevant experience in managing wet-led pubs and events. We’re looking for someone who can energise a team and drive growth, so showcase those skills clearly!
Be Authentic:Don’t be afraid to let your personality come through in your application. At Marston's, we celebrate individuality, so share what makes you unique and how you’d bring that to the pub environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the quickest way for us to receive your application and get the ball rolling on your journey with us!
How to prepare for a job interview at New Crown Hotel (2751)
✨Know Your Venue
Before the interview, do your homework on the New Crown Hotel. Familiarise yourself with its recent transformation and the potential it holds. Be ready to discuss how you can leverage its features, like the sports viewing area and function room, to drive sales and enhance customer experiences.
✨Showcase Your Leadership Style
As a General Manager, your leadership will be key. Prepare examples of how you've successfully led teams in high-energy environments before. Highlight your ability to engage and develop staff, as well as how you’ve created memorable experiences for customers in past roles.
✨Bring Ideas to the Table
Think creatively about how you can boost the pub's social media presence and community engagement. Come prepared with specific ideas for events or promotions that could attract more customers and increase sales, especially in the sports and food sectors.
✨Be Passionate and Personable
Marston's values personality, so let yours shine through! Share your passion for the hospitality industry and how you connect with customers. Show them that you’re not just looking for a job, but that you genuinely care about creating a vibrant atmosphere and a thriving pub.
