At a Glance
- Tasks: Manage floral gifting operations and deliver exceptional customer service in a vibrant team.
- Company: Join PAUL THOMAS, a leading name in luxury floral gifting.
- Benefits: Enjoy private healthcare, paid overtime, and 28 days holiday plus more.
- Other info: Opportunity for career growth and flexibility in a creative studio setting.
- Why this job: Be part of a fun, dynamic environment where your passion for floristry shines.
- Qualifications: 4+ years in customer service, preferably with luxury brands; strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for someone experienced in customer service to join the team at PAUL THOMAS in the floral gifting department. The right candidate will have the chance to play a key role in an experienced and fun team in a busy environment and will be given the opportunity to develop their skills. This is a full-time, hands-on role, that demands a flexible attitude to working days and hours to ensure that PAUL THOMAS continues to offer its clients the highest quality product and service. The role requires physical presence in our Battersea studio 5 days per week.
THE ROLE
- Oversee the day-to-day operations of the floral gifting department, ensuring efficiency and excellent customer service
- Manage and support the gifting florists, providing guidance and ensuring high-quality floral designs
- Handle phone, email and walk-in customers, assisting with orders and inquiries
- Produce quotations and mood boards for clients regarding gifting activations
- Developing and maintaining strong working relationships with all clients, both corporate and private
- Manage and resolve customer complaints professionally and effectively
- Organise couriers for timely and accurate flower deliveries
- Monitor and manage the department's budget, ensuring cost-effectiveness and profitability
- Invoice account clients promptly each month
- Support the marketing department with the growth of our online floral gifting service by understanding digital ordering processes and customer expectations for online sales.
THE CANDIDATE
- Have at least 4 years' experience within customer service and preferably have worked with luxury brands/ high net worth individuals
- Possess an excellent command of the English language, both written and verbal
- Possess a genuine passion for floristry and the energy to tackle every event, large or small, with enthusiasm
- Hold a full UK driving licence and be happy to drive vans on occasion (preferred but not essential)
- Be computer literate
- Have experience in working under pressure with tight deadlines and last-minute requests
COMPANY BENEFITS
- Private Healthcare Insurance
- Overtime is fully paid at PAUL THOMAS or time off in lieu can be organised
- All employees receive 28 days' holidays, including Bank Holidays. Additional holiday days and other benefits will be awarded for long service
- Yearly service awards
- Enhanced Sick Pay policy following a successful probation
- Flexi-lunches
- The role is a standard 42.5 hour working week, with additional week and weekend hours when required. Fully studio based.
LOCATION
Battersea, London
WORKING HOURS
Monday – Friday, 8am – 5pm. Saturday's where necessary during peak times e.g. Mother's day weekend, Valentines, Christmas etc.
START DATE
As soon as possible
APPLY
Please send your CV to Careers@paulthomasflowers.co.uk along with a covering letter and portfolio when applying for the role.
Paul Thomas Flowers is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Gifting & Customer Service Manager in London employer: New Covent Garden Market
At PAUL THOMAS, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Battersea studio where creativity and customer service excellence thrive. Our team enjoys comprehensive benefits including private healthcare, generous holiday allowances, and opportunities for professional growth, all while working with luxury floral designs in a supportive and dynamic environment. Join us to be part of a passionate team dedicated to delivering high-quality gifting experiences, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Gifting & Customer Service Manager in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PAUL THOMAS and their floral gifting services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle complaints or tricky customer interactions, and be ready to share your experiences.
✨Tip Number 3
Show off your passion! If you love floristry, let that enthusiasm shine through during your interview. Share any relevant experiences or projects that highlight your creativity and commitment to excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Gifting & Customer Service Manager in London
Some tips for your application 🫡
Show Your Passion for Floristry:When writing your application, let your love for floristry shine through! Share any relevant experiences or projects that highlight your enthusiasm and creativity in the floral gifting world.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your customer service experience, especially with luxury brands, and how it aligns with what we’re looking for at PAUL THOMAS.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Covent Garden Market
✨Know Your Floral Stuff
Brush up on your floristry knowledge before the interview. Be ready to discuss different types of flowers, arrangements, and trends in the gifting industry. Showing genuine passion for floristry will definitely impress the team at PAUL THOMAS.
✨Customer Service Scenarios
Prepare for situational questions related to customer service. Think of examples where you've handled complaints or gone above and beyond for a client. This role is all about excellent customer service, so showcasing your experience here is key.
✨Show Your Flexibility
Since the job requires a flexible attitude towards working hours, be prepared to discuss your availability. Mention any past experiences where you adapted to changing schedules or worked under pressure, especially during peak times like holidays.
✨Bring Your A-Game with Communication
As the role involves managing client relationships, practice articulating your thoughts clearly. Whether it's through email or face-to-face, strong communication skills are essential. Consider preparing a few questions to ask about their customer service approach to show your interest.
