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- Tasks: Manage floral gifting operations and deliver exceptional customer service in a vibrant team.
- Company: Join PAUL THOMAS, a luxury floral gifting brand with a fun and dynamic culture.
- Benefits: Enjoy private healthcare, paid overtime, 28 days holiday, and flexi-lunches.
- Why this job: Be part of a creative environment where your passion for floristry can shine.
- Qualifications: 4+ years in customer service, preferably with luxury brands, and a love for flowers.
- Other info: Full-time role in Battersea, with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for someone experienced in customer service to join the team at PAUL THOMAS in the floral gifting department. The right candidate will have the chance to play a key role in an experienced and fun team in a busy environment and will be given the opportunity to develop their skills. This is a full-time, hands-on role that demands a flexible attitude to working days and hours to ensure that PAUL THOMAS continues to offer its clients the highest quality product and service. The role requires physical presence in our Battersea studio 5 days per week.
THE ROLE
- Oversee the day-to-day operations of the floral gifting department, ensuring efficiency and excellent customer service.
- Manage and support the gifting florists, providing guidance and ensuring high-quality floral designs.
- Handle phone, email and walk-in customers, assisting with orders and inquiries.
- Produce quotations and mood boards for clients regarding gifting activations.
- Develop and maintain strong working relationships with all clients, both corporate and private.
- Manage and resolve customer complaints professionally and effectively.
- Organise couriers for timely and accurate flower deliveries.
- Monitor and manage the department’s budget, ensuring cost-effectiveness and profitability.
- Invoice account clients promptly each month.
- Support the marketing department with the growth of our online floral gifting service by understanding digital ordering processes and customer expectations for online sales.
THE CANDIDATE
- Have at least 4 years’ experience within customer service and preferably have worked with luxury brands/high net worth individuals.
- Possess an excellent command of the English language, both written and verbal.
- Possess a genuine passion for floristry and the energy to tackle every event, large or small, with enthusiasm.
- Hold a full UK driving licence and be happy to drive vans on occasion (preferred but not essential).
- Be computer literate.
- Have experience in working under pressure with tight deadlines and last-minute requests.
COMPANY BENEFITS
- Private Healthcare Insurance.
- Overtime is fully paid at PAUL THOMAS or time off in lieu can be organised.
- All employees receive 28 days’ holidays, including Bank Holidays. Additional holiday days and other benefits will be awarded for long service.
- Yearly service awards.
- Enhanced Sick Pay policy following a successful probation.
- Flexi-lunches.
- The role is a standard 42.5 hour working week, with additional week and weekend hours when required. Fully studio based.
LOCATION
Battersea, London
WORKING HOURS
Monday – Friday, 8am – 5pm. Saturdays where necessary during peak times e.g. Mother’s Day weekend, Valentines, Christmas etc.
START DATE
As soon as possible.
APPLY
Please send your CV to Careers@paulthomasflowers.co.uk along with a covering letter and portfolio when applying for the role. Paul Thomas Flowers is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Gifting & Customer Service Manager employer: New Covent Garden Market
Contact Detail:
New Covent Garden Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gifting & Customer Service Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PAUL THOMAS and their floral gifting services. Understanding their brand and values will help you connect better during the conversation.
✨Tip Number 2
Show off your customer service skills! Be ready to share specific examples of how you've handled tough situations in the past. This will demonstrate your experience and ability to manage customer complaints effectively.
✨Tip Number 3
Bring your passion for floristry to the table! Talk about your love for flowers and any relevant experiences you've had. This will show that you're not just looking for a job, but that you're genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the team at PAUL THOMAS.
We think you need these skills to ace Gifting & Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've worked with luxury brands. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for floristry and why you’re excited about joining our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves handling various customer inquiries, make sure your written application reflects your excellent command of the English language. Clear and concise communication is key, so double-check for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Covent Garden Market
✨Know Your Floral Stuff
Brush up on your floristry knowledge! Be ready to discuss different types of flowers, arrangements, and trends in the gifting industry. Showing genuine passion for floristry will set you apart from other candidates.
✨Customer Service Scenarios
Prepare for situational questions about customer service. Think of examples where you've handled complaints or gone above and beyond for a client. This role is all about excellent service, so showcasing your experience here is key.
✨Budget Savvy
Familiarise yourself with budget management concepts. Be prepared to discuss how you’ve previously managed costs effectively in a similar role. This will demonstrate your ability to contribute to the department’s profitability.
✨Flexibility is Key
Since this role requires a flexible attitude, be ready to talk about your availability and willingness to adapt to changing schedules. Highlight any past experiences where you successfully managed tight deadlines or last-minute requests.
