About the Role
We are seeking an experienced (5 years' minimum), highly organised, and creative Flower Shop Manager to lead our team and oversee all daily operations of our floral business. This role is perfect for someone who loves flowers, thrives in a fast-paced environment, and has proven success in retail management or floral industry leadership.
Key Responsibilities
- Foster a positive, professional, and customer-focused work environment; Shop Operations
- Oversee daily store operations to ensure smooth, efficient workflow
- Manage inventory, including ordering flowers, supplies, and packaging materials
- Maintain fresh, high-quality floral stock and ensure proper care/rotation
- Ensure the shop is clean, organized, and visually appealing at all times
Customer Service
- Provide exceptional service to walk-in customers, phone orders, and online inquiries
- Resolve customer concerns and ensure satisfaction with all arrangements
- Assist with design recommendations, event consultations, and custom orders
Sales & Business Development
- Meet or exceed sales goals through effective merchandising and upselling
- Develop relationships with corporate clients, event planners, and wedding coordinators
- Support marketing efforts such as social media content, promotions, and seasonal campaigns
- Monitor expenses and manage the shop’s budget
Qualifications
- 5+ years' of experience in floral retail or a related management role
- Strong knowledge of floral products, design basics, and flower care
- Proven leadership and team-supervision skills
- Excellent customer service and communication abilities
- Strong organizational and multitasking skills
- Ability to work flexible hours
- Experience with POS systems, inventory management, and basic financial reporting
Preferred Skills
- Event or wedding floral experience
- Creative eye for visual merchandising
What We Offer
- Employee discounts on floral products
- A supportive and inspiring work environment
Hours of Work
Full or Part time/ to be agreed.
Experienced Flower Shop Manager employer: New Covent Garden Market
Igloo Flowers is an exceptional employer, offering a vibrant work culture that fosters creativity and professional growth in the heart of London. With over 20 years of experience, we provide our Florist Manager with the opportunity to lead a passionate team, drive business expansion, and enjoy a competitive salary alongside performance-based incentives. Our supportive environment encourages entrepreneurial spirit, making it a rewarding place for those looking to make a meaningful impact in the floral industry.
