At a Glance
- Tasks: Support students through their admissions journey and provide top-notch guidance.
- Company: Join a friendly team at New College Swindon, dedicated to student success.
- Benefits: Gain valuable experience in a dynamic environment with flexible hours.
- Other info: Opportunity to work across campuses and engage in exciting events.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Casual Admissions Officer
Do you enjoy helping people make informed decisions about their future while delivering outstanding customer service?
We're looking for enthusiastic
Admissions Advice and Guidance Officers to join our Student Recruitment and Customer Services team on a full-time casual contract until 1 November .
This is an excellent opportunity to play a key role during our busiest admissions and enrolment period, supporting prospective students from their first enquiry through to successful enrolment.
You'll be part of a friendly, fast-paced team, providing high-quality information, advice and guidance while helping deliver an exceptional experience for applicants, parents and carers.
What you'll do
- Support applications and enrolments from initial enquiry through to successful course placement.
- Provide high-quality information, advice and guidance to prospective students, parents and carers.
- Interview applicants and make course offers where appropriate.
- Deliver careers education, information, advice and guidance to individuals and groups, both within the College and at external events.
- Maintain accurate admissions records and ensure learner information is processed efficiently.
- Identify learner support needs and ensure referrals are made promptly to the Learning Support team.
- Represent the College at enrolment events, open days, school visits and promotional activities.
- Work collaboratively with curriculum teams and colleagues to ensure a smooth admissions process.
- Deliver an outstanding customer experience throughout every stage of the learner journey.
What we’re looking for
- Excellent customer service and communication skills.
- The ability to build positive relationships with students, parents, carers and colleagues.
- Strong organisational skills with the ability to manage a busy workload and meet deadlines.
- Confidence using Microsoft Office, including Word, Excel and Outlook.
- A proactive, adaptable and professional approach to work.
- Experience in admissions, education, customer service or administration would be advantageous but is not essential.
- A full UK driving licence and access to your own vehicle is desirable.
- A willingness to work across both the
- North Star and
Queens Drive campuses, including occasional evenings and weekends during peak enrolment.
Contract Information
Contract
Casual (Full Time)
Duration
- Until
- 1 November 2026
This is an exciting opportunity to gain valuable experience in a busy admissions environment while making a real difference to students as they begin their journey at New College Swindon.
We are an equal opportunities employer and welcome applications from all sectors of the community.
To apply, you must have the right to work in the UK. Please note, we are unable to offer visa sponsorship for this role.
Safeguarding Statement
New College Swindon is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
References will be sought on shortlisted candidates before interview and by agreement.
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Casual Admissions Officer in Swindon employer: New College
Join our dynamic culinary team as a Chef de Partie, where creativity and innovation are at the heart of our kitchen culture. We offer competitive salaries, opportunities for professional growth, and a supportive environment that encourages collaboration and skill development. Located in a vibrant area, our establishment not only values your contributions but also provides a platform for you to showcase your culinary talents and advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Admissions Officer in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casual Admissions Officer in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New College:Your cover letter is your chance to shine! Tell us why you want to work at New College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New College!
How to prepare for a job interview at New College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
