At a Glance
- Tasks: Coordinate care packages and support service users in a dynamic environment.
- Company: Local home care agency dedicated to compassionate, person-centred support.
- Benefits: Gain hands-on experience while working towards a Level 3 apprenticeship.
- Other info: Flexible shifts with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSE Maths (grade 4) and a passion for care.
The predicted salary is between 30150 - 36850 £ per year.
Closes in 9 days (Tuesday 1 September 2026 at 11:59pm)
The Care Coordinator supports the Registered and Deputy Managers in delivering safe, effective domiciliary care and supported living services.
They coordinate care packages, rotas, care plans and quality monitoring, while acting as a key link between service users, families, staff and healthcare professionals.
Hours Full-time hours to be worked flexibly in shifts, may work evenings and weekends.
- 37 hours 30 minutes a week
- Monday 5 October 2026
- Duration
- 1 year 6 months
- Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you'll do at work
Care Coordination and Service Delivery
- Coordinate and manage domiciliary care and supported living packages
- Allocate staff to care visits and support shifts based on skills, experience and service user needs
- Ensure continuity of care and effective rota management
- Respond promptly to changes in service user needs and staffing requirements
- Support the mobilisation of new care packages and referrals
- Assist with contingency planning and emergency cover arrangements
Care Planning and Reviews
- Assist in the completion and review of care plans, risk assessments and support plans
- Ensure care documentation remains accurate, current and person‑centred
- Participate in service user reviews and multidisciplinary meetings
- Support service users to achieve their outcomes and maintain independence
Quality Assurance and Compliance
- Complete audits of care records, MAR charts, daily notes and incident reports
- Undertake spot checks, observations and competency assessments
- Monitor compliance with CQC Fundamental Standards and company policies
- Support investigations, complaints management and safeguarding enquiries
- Escalate concerns promptly to management
Staff Support and Supervision
- Support induction, mentoring and ongoing development of care staff
- Participate in staff supervisions, appraisals and return‑to‑work meetings
- Monitor training compliance and mandatory training requirements
- Provide guidance and support to frontline staff during shifts and on‑call periods
Stakeholder Engagement
- Liaise with service users, families, social workers, commissioners, GPs, district nurses and other healthcare professionals
- Attend meetings with professionals and represent Link Direct Care Limited appropriately
- Promote effective communication between all parties involved in service delivery
Recruitment and Business Support
- Support recruitment activities, including interviews, onboarding and safer recruitment checks
- Assist management with workforce planning and service development
- Support CQC inspections, local authority audits and Home Office sponsor compliance requirements
On-Call Responsibilities
- Participate in the on‑call rota as required
- Provide advice and support to staff outside office hours
- Escalate significant incidents appropriately
- Where you'll work
Bowman House Business Centre, Bowman House
Whitehill Industrial Park, Whitehill Lane, Royal Wootton Bassett
Swindon
SN4 7DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Support individuals they are working with according to their personal care/support plan
- Take the initiative when working outside normal duties and responsibilities
- Recognise and access help when not confident or skilled in any aspect of the role that they are undertaking
- Implement/facilitate the specialist assessment of social, physical, emotional and spiritual needs of individuals with cognitive, sensory and physical impairments
- Contribute to the development and ongoing review of care/support plans for the individuals they support
- Provide individuals with information to enable them to exercise choice on how they are supported
- Encourage individuals to actively participate in the way their care and support is delivered
- Ensure that individuals know what they are agreeing to regarding the way in which they are supported
- Lead and support colleagues to understand how to establish informed consent when providing care and support
- Guide, mentor and contribute to the development of colleagues in the execution of their duties and responsibilities
- Demonstrate dignity in their working role with individuals they support, their families, carers and other professionals
- Support others to understand the importance of equality, diversity and inclusion in social care
- Exhibit empathy for individuals they support, i. e. understanding and compassion
- Exhibit courage in supporting individuals in ways that may challenge their own cultural and belief systems
- Demonstrate and promote to other workers excellent communication skills including confirmation of understanding to individuals, their families, carers and professionals
- Use and facilitate methods of communication preferred by the individual they support according to the individual’s language, cultural and sensory needs, wishes and preferences
- Take the initiative and reduce environmental barriers to communication
- Demonstrate and ensure that records and reports are written clearly and concisely
- Lead and support others to keep information safe, preserve confidentiality in accordance with agreed ways of working
- Support others, to recognise and respond to potential signs of abuse according to agreed ways of working
- Work in partnership with external agencies to respond to concerns of abuse
- Lead and support others to address conflicts or dilemmas that may arise between an individual’s rights and duty of care
- Recognise, report, respond to and record unsafe practices and encourage others to do so
- Lead and mentor others where appropriate to promote the wellbeing of the individuals they support
- Demonstrate the management of the reduction of infection, including use of best practice in hand hygiene
- Promote healthy eating and wellbeing by supporting individuals to have access to fluids, food and nutrition
- Carry out fire safety procedures and manage others to do so
- Develop risk assessments and use in a person centred way to support individuals safely including moving and assisting people and objects
- Manage, monitor, report and respond to changes in the health and wellbeing of the individuals they support
- Take the initiative to identify and form professional relationships with other people and organisations
- Demonstrate, manage and support self and others to work within safe, clear professional boundaries
- Take the initiative to evaluate and improve own skills and knowledge through reflective practice, supervision, feedback and learning opportunities
- Carry out research relevant to individuals’ support needs and share with others
- Demonstrate where necessary mentoring and supervision to others in the workplace
- Demonstrate good team/partnership working skills
- Demonstrate their contribution to robust recruitment and induction processes
- Work towards Level 3 Lead Adult Care apprenticeship standard
- Off the job training provided by New College Swindon
- On the job training provided by New College Swindon
Requirements
GCSE in
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Compassion
- Dignity
- Respect
- Accountability
- Professionalism
- Person‑Centred Care
- Other requirements
- Experience working within domiciliary care, supported living or adult social care services
- Previous experience coordinating care services or supervising staff
- Good understanding of CQC Fundamental Standards and safeguarding legislation
- Excellent communication and organisational skills
- Ability to prioritise workload and manage competing demands
- Competent IT skills including electronic care planning and rota systems
- Full UK driving licence and access to a vehicle for work purposes
- Maths & English Grade C/4 or Functional skills Level 2 in both. (Must have evidence in way of certififcate)
- Willingness to complete Level 3 Lead Adult Care Apprenticeship
- Experience of working with people with dementia, learning disabilities, mental health needs and complex care needs
- Experience using electronic care management systems such as Round Sys or e MAR systems
- Knowledge of UKVI sponsor compliance requirements
- About this employer
As Swindon’s population ages, finding dependable, compassionate care has become increasingly important.
Some families often encounter inconsistent staffing, communication breakdowns, and delayed care services.
Poor‑quality care leaves individuals feeling vulnerable and isolated, and families frustrated and anxious.
We are committed to being part of the solution and offering care you can trust when you need it most.
We are alocal home care agency, responsive, and here to help.
Our management team stays actively involved, ensuring every client and family has a direct line of communication and receives person‑centred, compassionate support tailored to their circumstances.
Completion of Level 3 Lead Adult Care Apprenticeship.
The contact for this apprenticeship is
The reference code for this apprenticeship is VAC2000048959.
#J-18808-Ljbffr
Care Coordinator – Level 3 Apprentice in Swindon employer: New College Swindon
New College Swindon is an excellent employer that prioritises the professional development of its staff, offering numerous opportunities for growth and advancement within the education sector. With a strong commitment to inclusivity and a supportive work culture, educators are encouraged to inspire learners while enjoying a collaborative environment that values diverse perspectives. Located in a vibrant community, the college provides a fulfilling and rewarding experience for those passionate about making a difference in Health and Social Care education.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator – Level 3 Apprentice in Swindon
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at New College Swindon.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from New College Swindon!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like New College Swindon, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at New College Swindon or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Care Coordinator – Level 3 Apprentice in Swindon
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to New College Swindon:Before hitting send, make sure to tailor your application specifically to New College Swindon! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at New College Swindon
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
