At a Glance
- Tasks: Support students with high-quality services and ensure their needs are met.
- Company: Join New College Bradford, a dynamic and supportive educational environment.
- Benefits: Competitive salary, professional development, and wellbeing initiatives.
- Other info: Be part of an award-winning team focused on student success.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Strong organisational skills and experience with administrative systems required.
The predicted salary is between 18358 - 19262 £ per year.
Salary: Band E of the NCLT Support Staff Spine, £18,358 - £19,262 (£25,558 - £26,818 FTE). A recruitment and retention allowance may be available for an outstanding candidate.
Contract Type: 30 hours per week (working pattern to be discussed at interview), part year (40 weeks)
Contract Term: Permanent
Closing Date: Tuesday 23rd June
Start Date: As Soon As Possible
About this Opportunity
Working as part of the Student Services Team you will provide a high quality, customer-focused student services function to support our New College Bradford students. Strong organisational, time management and customer service skills are essential for this varied role, as is a flexible approach to work. With previous experience of using computerised administrative systems, the successful candidate will have good IT skills, attention to detail, the ability to plan and prioritise to deadlines and an understanding of how to handle sensitive information of a confidential nature.
New College Bradford is a 16-19 free school which opened in September 2019, with approximately 1400 students. We believe that students at New College Bradford should enjoy high-quality teaching and learning underpinned by a culture of high expectations, challenge and support which enables our students to secure high-quality qualifications to support them into employment, training and higher education.
Working in a new, purpose-built campus, you will join a focused and driven team at the cutting-edge of teaching and learning, with an unwavering desire to make a real difference in improving the life chances of the young people of Bradford. New College Bradford primarily delivers A Levels, alongside a number of Level 3 Applied General qualifications.
New Collaborative Learning Trust (NCLT) has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. You will join a focused and driven team, committed to providing the highest standards of education and service. The Trust currently comprises of three 16-19 Colleges, three Secondary Schools and three Primary Schools.
Why Work for Us?
- NCLT was crowned 'Employer of the Year' at the 2023 MAT Excellence Awards – these national awards celebrate the very best performers from over one thousand MATs across the country
- A strong commitment to staff wellbeing as outlined in our staff wellbeing charter
- Access to high quality professional training, in-house and externally, to support your professional development
- Additional benefits such as a cycle to work scheme and a technology scheme
- A culture of self-reflection and improvement to meet the needs of our staff
If you believe that you have the skills and abilities to take on this role, we’d love to hear from you.
Student Services Assistant employer: New Collaborative learning trust
New College Bradford offers an exceptional working environment for a Student Services Assistant, characterised by a strong commitment to staff wellbeing and professional development. With a dynamic and supportive culture, employees benefit from high-quality training opportunities and additional perks such as a cycle to work scheme. Joining our dedicated team means making a meaningful impact on the lives of young people in Bradford while enjoying a fulfilling career in education.
Contact Details:
New Collaborative learning trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like New Collaborative learning trust and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at New Collaborative learning trust and let us see your personality shine through!
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and New Collaborative learning trust.
Get Familiar with Our Brand:Before applying, take some time to learn about New Collaborative learning trust and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at New Collaborative learning trust
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress New Collaborative learning trust.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which New Collaborative learning trust will surely appreciate.
