At a Glance
- Tasks: Provide first-line IT support and assist with technical issues for staff and students.
- Company: Join the outstanding team at New College Pontefract, a top-rated educational institution.
- Benefits: Competitive salary, professional training, and a supportive work culture.
- Other info: Dynamic team with excellent career progression opportunities.
- Why this job: Gain hands-on IT experience while making a real difference in an educational environment.
- Qualifications: Basic IT skills and a passion for customer service.
The predicted salary is between 15392 - 15392 £ per year.
Salary: £15,392 in the first year and national minimum wage thereafter.
Contract Type: Full time, full year
Contract Term: Temporary for a period of 14 months
Closing Date: Wednesday 22nd July
Start Date: Thursday 20th August
About this Opportunity
An Exciting Opportunity to Join an Outstanding Team! The Apprentice IT Technician will work as part of the IT team to provide a high quality, efficient and effective technical support service for staff and students in the College. The IT Apprentice will provide first-line technical support to students and staff across the Trust, developing practical IT skills while supporting the day-to-day operation of the Helpdesk.
Key responsibilities include:
- Responding to and resolving basic IT support requests submitted to the Helpdesk.
- Assisting users with password resets and account access issues.
- Replacing printer toner and supporting the maintenance of printing devices.
- Managing and updating IT stock inventories, including equipment tracking and asset records.
- Providing first-line support to students and staff for common hardware, software, and connectivity issues.
- Escalating more complex technical problems to senior members of the IT team when required.
- Assisting with the preparation, deployment, and maintenance of IT equipment.
- Delivering friendly and professional customer service while helping users resolve technical issues.
This role provides an excellent opportunity to gain hands-on experience in IT support, customer service, asset management, and operational Helpdesk processes within a busy educational environment.
New College Pontefract is an outstanding place to work and study, regularly near the top of UK sixth-form college results tables and awarded outstanding in all areas by Ofsted in 2023. The personal development of students is as important to the college as their academic journey and every member of staff plays their part to make this happen. With over 2500 students, New College Pontefract is the founding member of the New Collaborative Learning Trust (NCLT). New Collaborative Learning Trust (NCLT) has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. You will join a focused and driven team, committed to providing the highest standards of education and service. The Trust currently comprises of three 16-19 Colleges, three Secondary Schools and three Primary Schools.
Why Work for Us?
- NCLT was crowned ‘Employer of the Year’ at the 2023 MAT Excellence Awards – these national awards celebrate the very best performers from over one thousand MATs across the country.
- A strong commitment to staff wellbeing as outlined in our staff wellbeing charter.
- Access to high quality professional training, in-house and externally, to support your professional development.
- Additional benefits such as a cycle to work scheme and a technology scheme.
- A culture of self-reflection and improvement to meet the needs of our staff.
If you believe that you have the skills and abilities to take on this role, we’d love to hear from you.
Apprentice IT Technician in Pontefract employer: New Collaborative learning trust
New College Pontefract is an exceptional employer, renowned for its commitment to staff development and wellbeing, as evidenced by being named 'Employer of the Year' at the 2023 MAT Excellence Awards. With a dynamic and supportive culture, employees benefit from high-quality professional training, opportunities for career progression, and additional perks like a cycle to work scheme, all within a vibrant educational environment that prioritises both academic and personal growth.
Contact Details:
New Collaborative learning trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Technician in Pontefract
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like New Collaborative learning trust.
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Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if New Collaborative learning trust is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to New Collaborative learning trust, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like New Collaborative learning trust directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice IT Technician in Pontefract
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like New Collaborative learning trust want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For New Collaborative learning trust, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at New Collaborative learning trust
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
