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- Tasks: Support learners and staff in using library resources and manage daily operations.
- Company: Join New City College, a leading college group in East London and Essex.
- Benefits: Enjoy perks like free gym access, CPD days, and discounts on shopping and travel.
- Why this job: Be part of a dynamic team that values diversity and supports student success.
- Qualifications: A-level equivalent education and library experience are essential.
- Other info: This role is perfect for those passionate about education and community engagement.
The predicted salary is between 26759 - 28848 £ per year.
Location: Tower Campus (Poplar and Arbour Square)
Pay Range: £26,759-£28,848 0.88 FTE pro rata
Hours and weeks: 35 hours per week, 40 weeks per year
Contract Type: Permanent
Contract Term: Term time only, 40 weeks a year
Position Start Date: ASAP
Application Close: 6th July 2025
Interview Date: to be confirmed
The Role:
We are looking for an enthusiastic, innovative colleague to support the delivery of a high-quality front-line service in the Learning Resources Centre (LRC), assisting learners and staff in their use of the library’s physical and online resources. You will be supervising daily operations and coordinating the work of LRC Assistants under the guidance of the Campus Library Manager. You will be working across our campuses at both Poplar and Arbour Square.
Key Responsibilities:
- Deliver excellent customer service and support users in accessing LRC resources and IT facilities.
- Manage the LRC enquiry desk, including user registration, stock circulation, room bookings, and handling payments.
- Supervise students and maintain a safe, productive learning environment.
- Provide basic IT support and assist students with disabilities or learning difficulties.
- Support information retrieval and promote digital resources.
- Maintain accurate records, manage stock, and ensure compliance with policies.
- Task-manage a team of LRC Assistants.
Who You Are:
You need to be educated to A-level equivalent standard, with experience of library work, looking to step up. You should be passionate about delivering a high-quality service and have the flexibility, creativity and imagination to engage every learner and encourage them to succeed. Good IT skills are essential as you will be supporting students’ computer use in addition to meeting their reading and information needs. You will be capable of working both as part of a team and independently and be committed to delivering equality, diversity and safeguarding policies.
What We Offer:
- Pension: New City College provides a career average pension scheme for all staff.
- Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
- On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
- Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment.
- Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
- Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
- Technology Access: Office 365 and Adobe Suite available for personal devices.
For further information please contact Human Resources on 020 7510 7712. E-mail: recruitment@ncclondon.ac.uk.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.
Senior Learning Resource Assistant employer: New City College
Contact Detail:
New City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Learning Resource Assistant
✨Tip Number 1
Familiarise yourself with the specific resources and services offered at the Learning Resources Centre. Understanding the library's physical and online offerings will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully assisted users in previous roles. Highlighting your ability to engage with diverse learners will resonate well with our commitment to inclusivity.
✨Tip Number 3
Brush up on your IT skills, especially those related to library management systems and digital resources. Being able to discuss your technical proficiency will be a significant advantage in this role.
✨Tip Number 4
Research current trends in library services and educational support. Being knowledgeable about innovations in learning resources can set you apart as a forward-thinking candidate who is ready to contribute to our dynamic team.
We think you need these skills to ace Senior Learning Resource Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in library work and customer service. Emphasise any roles where you supervised others or managed operations, as these are key responsibilities for the Senior Learning Resource Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality service and your commitment to supporting diverse learners. Mention specific examples of how you've engaged with students or improved services in previous roles.
Highlight IT Skills: Since good IT skills are essential for this role, be sure to detail your proficiency with library systems, digital resources, and any experience providing IT support. This will demonstrate your capability to assist students effectively.
Showcase Your Teamwork and Independence: The job requires both teamwork and the ability to work independently. Provide examples in your application that illustrate your experience in both areas, such as leading a team project or successfully managing tasks on your own.
How to prepare for a job interview at New City College
✨Show Your Passion for Learning Resources
Make sure to express your enthusiasm for supporting learners and staff in accessing library resources. Share any personal experiences that highlight your commitment to education and how you can contribute to a high-quality service.
✨Demonstrate Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with various technologies. You might want to mention specific software or tools you've used in previous roles, especially those related to library management or educational support.
✨Highlight Your Supervisory Experience
As you'll be supervising LRC Assistants, it's important to showcase any previous leadership or team management experience. Discuss how you've successfully coordinated teams in the past and how you plan to maintain a productive learning environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult situations or support students with diverse needs, and be ready to explain how you approached these challenges.
