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- Tasks: Assist students and staff with inquiries via face-to-face, phone, and email.
- Company: A vibrant educational institution in Romford with a supportive environment.
- Benefits: Competitive salary, free gym access, staff development, and interest-free travel loans.
- Why this job: Join a dynamic team and make a difference in students' lives.
- Qualifications: At least one year of customer service experience; Level 3 qualification pursuit encouraged.
- Other info: Great opportunity for personal growth and career advancement.
The predicted salary is between 12200 - 13200 £ per year.
An educational institution in Romford is seeking a dynamic Customer Service Advisor for up to 1 year maternity cover. The role involves face-to-face, telephone, and email inquiries from staff, students, and visitors.
Candidates should have at least one year of customer service experience and be willing to pursue a Level 3 qualification.
The position offers a competitive salary of £12,200-£13,200 pro rata and includes free access to gym facilities, staff development opportunities, and benefits such as interest-free travel loans.
Student Services Advisor – Enrolments & Front Desk in Romford employer: New City College
Contact Detail:
New City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Advisor – Enrolments & Front Desk in Romford
✨Tip Number 1
Get to know the institution! Research their values and mission so you can tailor your approach during interviews. This shows you’re genuinely interested and helps us stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with students and staff, think of scenarios where you’ve handled inquiries or complaints effectively. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. It’s all about who you know!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Student Services Advisor – Enrolments & Front Desk in Romford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Student Services Advisor. Mention why you’re excited about this position and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process!
How to prepare for a job interview at New City College
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples that showcase your ability to communicate effectively with students and staff.
✨Familiarise Yourself with the Institution
Do some research on the educational institution in Romford. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Anticipate questions related to enrolments and front desk duties. Practice responses to questions like 'How would you handle a frustrated student?' or 'What steps would you take to ensure a smooth enrolment process?' This will help you feel more confident during the interview.
✨Show Enthusiasm and Willingness to Learn
Express your eagerness to pursue the Level 3 qualification and any other development opportunities. Employers love candidates who are proactive about their growth. Let them know you're excited about the role and ready to contribute positively to the team.
