The Role:
We are currently looking for an enthusiastic, organised andcommitted Receptionist to join the Customer Services Team. The postholder willplay a key role in delivering a welcoming, professional and efficientfront-line service to students, applicants, visitors and colleagues across theCollege. As the first point of contact, you will provide information, adviceand guidance, support student enquiries and ensure all visitors are managed inline with College safeguarding and visitor procedures.
Key Responsibilities:
The postholder will be responsible for managing the Collegereception and visitor management processes, ensuring safeguarding proceduresare followed at all times. They will provide initial course information andapplication support, directing visitors and enquirers to specialist teams whereappropriate. The role will also involve undertaking a range of administrativeduties, including processing applications, issuing student ID cards andenrolment letters, supporting student travel enquiries, and assisting withCollege recruitment and promotional events.
The postholder will also manage telephone and email enquiries,ensuring these are dealt with professionally and directed to the appropriatecolleagues where necessary. They will ensure the reception area remainswelcoming, organised and well presented.
Who You Are:
The successful candidate will have excellent communication andcustomer service skills, alongside strong administrative and organisationalabilities. You will be confident in dealing with a wide range of enquiries,building positive working relationships with colleagues across the College andensuring that reception systems and processes operate effectively.
Flexibility is essential within this role, including the abilityto provide occasional cover for other members of the Customer Services Team andsupport wider College activities as required.
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Receptionist (0.53FTE, Maternity Cover) employer: New City College
New City College is an outstanding employer, offering a dynamic and supportive work environment for IT professionals. With a strong focus on employee development, including five CPD days per year and access to industry-standard facilities, staff are encouraged to grow their skills and advance their careers. The college's commitment to inclusivity, coupled with excellent benefits such as interest-free travel loans and health cash plans, makes it an attractive place to work in the heart of east London.
