At a Glance
- Tasks: Support learners and stakeholders with applications, enrolments, and events.
- Company: Join New City College, a vibrant and supportive educational environment.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in education.
- Why this job: Make a difference in students' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
New City College is seeking a dynamic Customer Service Advisor to join our professional team. You will support learners and college stakeholders face to face, by phone, email and other channels, delivering a welcoming and efficient service.
Responsibilities include:
- Front counter support
- Processing applications and enrolments
- Organising recruitment events
- ESOL assessments
- Oyster and TfL portal tasks
- Taking payments
- Auditing learner files
- Deputising for the Customer Services Manager
Student Services & Enrolment Advisor in London employer: New City College
New City College is an outstanding employer, offering a dynamic and supportive work environment for IT professionals. With a strong focus on employee development, including five CPD days per year and access to industry-standard facilities, staff are encouraged to grow their skills and advance their careers. The college's commitment to inclusivity, coupled with excellent benefits such as interest-free travel loans and health cash plans, makes it an attractive place to work in the heart of east London.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services & Enrolment Advisor in London
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like New City College just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at New City College. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Student Services & Enrolment Advisor in London
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Student Services & Enrolment Advisor role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At New City College, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at New City College
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at New City College, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At New City College, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
