ServiceNow Developer in London

We are seeking an experienced ServiceNow Developer and Platform Administrator to take ownership of the College’s ServiceNow platform and play a key role in delivering the College’s wider digital transformation agenda. ServiceNow is a strategic platform for the College, supporting not only IT service delivery but also the digitisation and automation of processes across the organisation. In this role, you will design, develop and maintain workflows, integrations and automations that modernise how services are delivered, reduce manual effort, and improve the experience of staff and students.

Working closely with the IT Director and senior stakeholders, you will act as the College’s technical authority for ServiceNow, helping to shape how the platform is used to support operational efficiency, data-driven decision making and sustainable digital change across a multi-campus FE environment. This is a hands-on role offering long-term ownership of an enterprise platform, with real influence over how digital services evolve within a public-sector organisation.

Key Responsibilities

• Act as the College’s ServiceNow subject-matter expert, providing technical leadership and strategic advice.
• Lead the configuration, development and continuous improvement of ServiceNow modules, workflows, catalogue items and automations.
• Use ServiceNow to digitise and streamline business processes, supporting the College’s digital transformation objectives.
• Manage platform administration, including upgrades, security, performance, technical debt and housekeeping.
• Design and maintain REST API integrations with systems such as Entra ID and iTrent.
• Enable and improve identity lifecycle automation (joiners, movers and leavers) and cross-system data flows.
• Work with service owners and stakeholders to translate operational and transformation requirements into technical solutions.
• Produce and maintain clear technical documentation, design standards and support materials.
• Collaborate with Information Security to ensure the platform is secure, compliant and aligned with data protection requirements.
• Contribute to wider College responsibilities, including safeguarding, equality, GDPR and cross-College digital initiatives.

About You

You will be an experienced ServiceNow Developer or Platform Administrator who is comfortable operating at the intersection of technology, process improvement and organisational change. You will bring:

• Strong hands-on experience developing and configuring ServiceNow, including JavaScript.
• Experience building and consuming REST APIs, working confidently with structured data such as JSON and XML.
• An understanding of identity and access management, including Entra ID / Azure AD.
• The ability to analyse existing processes and design solutions that improve efficiency and user experience.
• Strong communication skills, enabling you to work effectively with both technical teams and non-technical stakeholders.

You will be comfortable taking ownership of a strategic platform within a governed FE environment, balancing innovation with stability and control. Knowledge of ITIL practices, development life cycles and structured change control is important. Experience with PowerShell or SQL, and certifications such as ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), are desirable but not essential.

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS).
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.

About New City College:

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education. Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector. We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.

We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.