At a Glance
- Tasks: Support and maintain IT infrastructure, troubleshoot complex issues, and mentor junior colleagues.
- Company: Join New City College, one of the UK's largest further education providers.
- Benefits: Enjoy competitive salary, pension scheme, health cash plan, and discounts on daily expenses.
- Other info: Access to on-site gym, CPD days, and a collaborative working environment.
- Why this job: Make a real impact in a dynamic college environment while advancing your IT career.
- Qualifications: Strong hands-on expertise in IT support, networking, and system administration required.
The predicted salary is between 38250 - 46750 £ per year.
Placement on the scale will depend on skills, experience, and qualifications.
Contract Type: Permanent
Position Start Date: ASAP
Join one of the UK's largest further education providers and play a key role in delivering reliable, high-quality IT services across a busy and diverse college environment. This is an excellent opportunity for a technically skilled IT professional to take ownership of complex technical issues, support critical infrastructure, and help shape the delivery of IT services while mentoring junior colleagues.
As a Senior IT Engineer, you will be responsible for supporting and maintaining the College's IT infrastructure, including networks, servers, end-user devices and Microsoft 365 services. This is a highly hands-on role combining day-to-day operational support with advanced troubleshooting, system administration and project delivery.
- Act as the senior technical escalation point for complex IT incidents, ensuring issues are diagnosed, resolved and communicated effectively.
- Support and administer the College's network infrastructure, including switches, firewalls, Wi-Fi and connectivity services.
- Support Microsoft 365, Active Directory, Windows devices, Apple Macs, IP telephony systems and end-user technologies.
- Assist with software deployment and device management using tools such as SCCM and Jamf.
- Maintain accurate IT asset records and configuration information.
- Deliver technical projects and work collaboratively with colleagues, users and external suppliers to achieve successful outcomes.
An experienced IT professional with strong hands-on expertise across infrastructure, networking and end-user support.
- Skilled in Windows administration, Active Directory, Microsoft 365, Apple Mac support, networking and IP telephony.
- A proactive problem solver who takes ownership of incidents and projects through to completion.
- Experience with technologies such as VMware, SCCM, Jamf, Veeam, Omnissa Horizon or Linux would be advantageous.
Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS).
Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.
Senior IT Engineer/2nd/3rd Line Support in London employer: New City College
New City College is an outstanding employer, offering a dynamic and supportive work environment for IT professionals. With a strong focus on employee development, including five CPD days per year and access to industry-standard facilities, staff are encouraged to grow their skills and advance their careers. The college's commitment to inclusivity, coupled with excellent benefits such as interest-free travel loans and health cash plans, makes it an attractive place to work in the heart of east London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer/2nd/3rd Line Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what New City College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges New City College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at New City College!
✨Direct Apply to New City College
Let's not forget to apply directly through the New City College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Engineer/2nd/3rd Line Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at New City College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at New City College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at New City College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
