Information Technology Technician in Essex

New City College, London’s largest FE college group, is looking for a motivated and customer-focused IT Technician to join our established IT Services team. This is a frontline 1st/2nd line support role providing on-site technical support across three campuses. You will play a key role in ensuring teaching, learning and business operations are supported by reliable and well-managed technology. You’ll be part of a structured IT team operating to consistent standards across the College, working closely with IT Managers and technical colleagues to deliver a professional and responsive IT Service.

Key responsibilities:

• Act as the onsite IT support presence across campuses, providing responsive 1st and 2nd line support to staff and students.
• Log, diagnose and resolve incidents using College’s IT service management system, escalating complex issues where appropriate.
• Support PCs, Thin Clients and Apple Macs, including operating system installation and troubleshooting.
• Support Microsoft 365 applications and services, user accounts and classroom technologies including AV and smartboards.
• Maintain printers, IP telephony, wired and wireless network connectivity.
• Assist with device deployment, software installation and centrally managed endpoint tools.
• Maintain accurate asset records and support hardware lifecycle processes including refresh and disposal.
• Assist with basic network troubleshooting and structured cabling/patching in line with agreed standards.
• Provide support during enrolment, examinations and peak operational periods, including participation in rota-based evening cover.

What we are looking for:

• At least one year’s hands-on IT support experience in a busy environment.
• Experience supporting Windows 10/11, Active Directory and Microsoft 365.
• Strong customer service skills with the ability to communicate clearly with non-technical users.
• Experience using call logging or service desk systems.
• A practical and organised approach to troubleshooting and problem solving.
• A good understanding of basic networking principles.
• The ability to manage workload independently while working as part of a wider IT team.
• A proactive mindset and willingness to continue developing technical skills.
• Experience within Further Education or the public sector would be advantageous but is not essential.

What We Offer:

• Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme.
• Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment.
• Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
• Technology Access: Office 365 and Adobe Suite available for personal devices.

The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

Location: Ardleigh Green Campus.

About New City College: New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education. Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development. Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth-form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector. We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers. We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.

As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College's DBS policy on the recruitment of ex-offenders is available upon request.