The Role:
Are you passionate about delivering exceptional customer service and supporting learners on their educational journey? New City College is seeking a dynamic and enthusiastic Customer Service Advisor to join our professional and welcoming team.
As a key member of our team, you’ll provide a seamless and supportive experience to all college stakeholders face to face, phone, email, and other communication platforms. You’ll play a vital role in promoting New City College as the first choice for prospective students and the wider community.
Key Responsibilities:
As a Customer Services Advisor you will support with the following:
- Front counter support - face to face, telephone and email enquiries with both internal staff and students and external visitors
- The processing of applications
- Processing enrolments/fee assessment – during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc.
- Supporting college recruitment events – Open Evenings, Open Days, Adult Enrolment Events, Applicant Days.
- Organising ESOL Assessments
- Oyster applications and TfL portal
- Taking payments for enrolments, ID cards and trips
- Auditing learner files
- Deputising for Customer Services Manager when unavailable
Who You Are:
You will have at least one year’s experience working in an advice or information environment and either hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance (IAG), Customer Service, or an equivalent field. You will be an excellent communicator, able to engage clearly and professionally both verbally and in writing. A confident, friendly, and committed approach is essential, along with strong IT, administrative, and organisational skills. You will also demonstrate a clear understanding of the importance of safeguarding and promoting equality of opportunity in an educational setting.
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Customer Services Advisor employer: New City College
New City College is an outstanding employer, offering a dynamic and supportive work environment for IT professionals. With a strong focus on employee development, including five CPD days per year and access to industry-standard facilities, staff are encouraged to grow their skills and advance their careers. The college's commitment to inclusivity, coupled with excellent benefits such as interest-free travel loans and health cash plans, makes it an attractive place to work in the heart of east London.
