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- Tasks: Provide exceptional customer service and support learners via phone, email, and other platforms.
- Company: Join New City College, an Ofsted Outstanding institution and a leader in further education.
- Benefits: Enjoy perks like free gym access, interest-free loans, and discounts on daily expenses.
- Why this job: Be part of a dynamic team that promotes education and supports community growth.
- Qualifications: One year of experience in advice or information roles; Level 3 qualification preferred.
- Other info: Commitment to diversity and inclusion; Enhanced DBS check required.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
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Client:
New City College
Location:
Romford, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
9e0fc7f3a79e
Job Views:
4
Posted:
01.08.2025
Expiry Date:
15.09.2025
col-wide
Job Description:
The Role:
Are you passionate about delivering exceptional customer service and supporting learners on their educational journey? New City College is seeking a dynamic and enthusiastic Customer Service Centre Advisor to join our professional and welcoming contact centre team.
As a key member of our omni-channel contact centre, you’ll provide a seamless and supportive experience to all college stakeholders via phone, email, and other communication platforms. You’ll play a vital role in promoting New City College as the first choice for prospective students and the wider community.
Key Responsibilities:
- Deliver outstanding customer service across all contact channels
- Provide accurate and up-to-date information on courses, fees, and student support
- Support recruitment and enrolment through inbound and outbound communications
- Maintain accurate records and ensure compliance with GDPR
- Contribute to continuous improvement and uphold safeguarding practices
Who You Are:
You will have at least one year’s experience working in an advice or information environment and either hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance (IAG), Customer Service, or an equivalent field. You will be an excellent communicator, able to engage clearly and professionally both verbally and in writing. A confident, friendly, and committed approach is essential, along with strong IT, administrative, and organisational skills. You will also demonstrate a clear understanding of the importance of safeguarding and promoting equality of opportunity in an educational setting.
What We Offer:
- Pension: New City College provides a career average pension scheme for all staff. Support staff fall under the Local Government Pension Scheme
- Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
- On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
- Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
- Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
- Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
Technology Access: Office 365 and Adobe Suite available for personal devices
About New City College:
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
Following the merger of seven colleges, NCC has become one of the UK’s most influential FE providers, offering sixth form education, adult learning, apprenticeships, ESOL, EFL and SEND. With a turnover of £130 million, 20,000 students and 1,800 staff, we are a major force in the sector.
We are proud of our inclusive, diverse community and have a zero-tolerance approach to racism and discrimination. As we look ahead, we remain committed to investing in our people and resources to provide an excellent, supportive learning environment that meets the needs of both students and employers.
We are committed to building a workforce that reflects the diversity of the communities we serve and actively welcome applications from candidates from Black, Asian and Minority Ethnic backgrounds. This does not prevent any other candidate with or without a protective characteristic from applying for our jobs.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an Enhanced DBS check, along with a check of the Children’s Barred List if engaged in regulated activity. Any offers of appointment may be withdrawn if these checks prove unsatisfactory. Self-disclosure will be required as part of the recruitment process. Failure to make a full disclosure or to provide sight of your DBS certificate may result in the withdrawal of your offer of employment. The College\’s DBS policy on the recruitment of ex-offenders is available upon request.
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Customer Service Centre Advisor employer: New City College
Contact Detail:
New City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisor
✨Tip Number 1
Familiarise yourself with New City College's values and mission. Understanding their commitment to inclusivity and high-quality education will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a contact centre. Role-playing these situations can help you articulate your problem-solving abilities and demonstrate your passion for helping others.
✨Tip Number 3
Network with current or former employees of New City College through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the college, while also giving you a chance to assess if it's the right fit for you.
We think you need these skills to ace Customer Service Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any qualifications related to Information, Advice and Guidance (IAG). Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the educational sector. Mention specific examples of how you've delivered exceptional service in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with customers or stakeholders in both verbal and written forms. This could include handling inquiries or providing information.
Showcase Your Commitment to Safeguarding: Demonstrate your understanding of safeguarding practices and equality of opportunity in education. You can mention any relevant training or experiences that reflect your commitment to these values.
How to prepare for a job interview at New City College
✨Research the College
Before your interview, take some time to learn about New City College. Understand their values, mission, and the services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or provide information on courses. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Centre Advisor, strong communication is key. During the interview, demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Use examples from your past experience to illustrate your points.
✨Highlight Your Commitment to Safeguarding
Given the importance of safeguarding in an educational setting, be prepared to discuss your understanding of this topic. Share any relevant experiences or training that showcase your commitment to promoting equality and safety for all students.
