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For Companies At a Glance
- Tasks: Provide exceptional customer service and support learners on their educational journey.
- Company: Join New City College, an Ofsted Outstanding institution with a collaborative culture.
- Benefits: Enjoy competitive pay, pension scheme, free gym access, and discounts on daily expenses.
- Why this job: Make a real difference in students' lives while gaining valuable experience in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunities for professional development and career advancement await you!
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional customer service and supporting learners on their educational journey? New City College is seeking a dynamic and enthusiastic Customer Service Advisor to join our professional and welcoming team for up to 1 year fixed term maternity cover. As a key member of our team, you will provide a seamless and supportive experience to all college stakeholders face to face, phone, email, and other communication platforms. You will play a vital role in promoting New City College as the first choice for prospective students and the wider community.
Responsibilities
- Front counter support - face to face, telephone and email enquiries with both internal staff and students and external visitors
- The processing of applications
- Processing enrolments/fee assessment - during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc.)
- Supporting college recruitment events - Open Evenings, Open Days, Adult Enrolment Events, Applicant Days.
- Organising ESOL Assessments
- Oyster applications and TfL portal
- Taking payments for enrolments, ID cards and trips
- Auditing learner files
- Deputising for Customer Services Manager when unavailable
Requirements
You will have at least one year's experience working in an advice or information environment and either hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance (IAG), Customer Service, or an equivalent field. You will be an excellent communicator, able to engage clearly and professionally both verbally and in writing. A confident, friendly, and committed approach is essential, along with strong IT, administrative, and organisational skills. You will also demonstrate a clear understanding of the importance of safeguarding and promoting equality of opportunity in an educational setting.
Joining NCC
Joining NCC means becoming part of a forward-thinking, collaborative team committed to delivering high-quality education and skills that benefit our students and communities. We offer industry-standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future-ready skills and technology ensures students are well-prepared for higher education or employment, and employers trust us for staff training and development.
About New City College
New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south-west Essex, and two language schools, we are a sector leader in further education.
Benefits
- Pension: New City College provides a career average pension scheme for all staff (TPS or LGPS)
- Accessibility: All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
- On-Site Facilities: Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
- Staff Development: Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
- Financial Perks: Interest-free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
- Discounts: Save money on day-to-day expenses, shopping, dining out, DIY, and travel.
New City College is proud to be a sector leader in further education and welcomes applications from candidates from diverse backgrounds. The college supports a number of children and vulnerable adults, and an Enhanced DBS check and related safeguarding disclosures apply to roles as described in the job posting.
Customer Service Centre Advisor 0.4 FTE (up to 1 year FTC for maternity cover) in City of London employer: New City College
Contact Detail:
New City College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisor 0.4 FTE (up to 1 year FTC for maternity cover) in City of London
✨Tip Number 1
Get to know the college! Research New City College and its values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with students and staff, being able to express yourself clearly and confidently is key. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Network like a pro! Attend any recruitment events or open days at the college. This is a great way to meet current staff and get a feel for the environment, plus it shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the New City College family.
We think you need these skills to ace Customer Service Centre Advisor 0.4 FTE (up to 1 year FTC for maternity cover) in City of London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can support learners on their educational journey and make a positive impact!
Tailor Your Experience: Make sure to highlight any relevant experience you have in advice or information environments. We’re looking for someone who can engage clearly and professionally, so share examples that showcase your communication skills.
Be Professional Yet Friendly: Your written application should reflect a confident and friendly tone. Remember, we’re all about creating a welcoming atmosphere, so let your personality come through while maintaining professionalism.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at New City College.
How to prepare for a job interview at New City College
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially in an educational context. Be ready to discuss how you would handle various scenarios, such as dealing with difficult inquiries or providing support to students and staff.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples that highlight your ability to engage with different stakeholders. Think about times when you successfully resolved issues or provided clear information.
✨Familiarise Yourself with the College
Research New City College and its values. Understand their commitment to equality and safeguarding, and be prepared to discuss how you can contribute to these areas in your role as a Customer Service Advisor.
✨Prepare for Practical Scenarios
Expect to face practical questions or role-play scenarios during the interview. Practice how you would assist a student with enrolment or answer a common query, demonstrating your problem-solving skills and friendly approach.
