Registered Service Manager

New Chapters Support and Wellbeing is a family-run service dedicated to supporting vulnerable adults, young people and children in overcoming adversity and reaching their full potential.

We are seeking a proactive, caring and experienced Registered Service Manager to lead our Ofsted-regulated young persons' services.

We work with young people transitioning from a care background and with unaccompanied asylum-seeking children, across three separate residences in Bristol. We are looking for someone who enthuses, empowers and inspires both the young people we support and our teams of support workers, while taking a diligent approach to the essential administrative work.

If you wish to join a growing and ambitious company where every decision taken has the wellbeing of our service users and staff at its heart.

What you will be doing

Reporting to the Nominated Individual, you'll be leading a team of around 15 support workers while taking an active role in managerial operations as part of the management team. You will:

• Lead the day-to-day running of the services, ensuring high standards of care, safety, safeguarding and compliance.
• Lead, motivate, supervise and develop your team members, fostering a positive and professional culture.
• Act as Safeguarding Lead for the young persons’ services, ensuring that safeguarding is upheld to the highest standard.
• Create a nurturing, supportive and young-person-centred environment that meets the individual needs of each young person.
• Support young people with emotional and behavioural difficulties (EBD), including managing challenging behaviours using trauma-informed approaches.
• Oversee care planning, risk assessments, placement plans and support plans to ensure effective care delivery.
• Build positive relationships with young people, families, social workers, local authorities and other professionals.
• Monitor performance, maintain accurate records and ensure compliance with regulatory and organisational requirements.
• Drive continuous improvement within the services, identifying opportunities to enhance outcomes and raise standards.
• Be on call as part of a wider management rota for services across our business.

What we seek from you

• A relevant Level 5 qualification.
• Previous experience working within young persons’ services, supporting those who display behaviours that challenge.
• A strong understanding of safeguarding, child protection and the needs of young people with EBD, and a passion for achieving positive outcomes for young people.
• Proven ability to lead and develop a team, promoting high standards of care and practice.
• Strong communication and relationship-building skills, with the ability to work effectively with families and partner agencies.
• Strong organisational skills and attention to detail, along with strong IT skills.
• A full UK driving licence and access to your own vehicle.
• The resilience and emotional intelligence to manage challenging situations professionally and remain calm under pressure.

There are many great reasons to join our team!

• Competitive pay of £43,350.
• TOIL and a small payment for being on call.
• Access to free and confidential wellbeing and counselling services, including an online platform and 24-hour phone line.
• Access to a wellbeing hub, discounts and online training through our employee training platform and the Blue Light Card.
• A gift for your birthday and to reward long service.
• Support to gain NVQs (while government funding lasts).

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