At a Glance
- Tasks: Manage and grow cruise line accounts while ensuring smooth order delivery.
- Company: Dynamic maritime company focused on client relationships and service excellence.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Other info: Collaborative team atmosphere with opportunities for personal and professional development.
- Why this job: Join a fast-paced environment and make a real impact in the travel industry.
- Qualifications: Experience in account management or sales, preferably in travel or maritime sectors.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced Account Manager to join the Maritime team, with a specific focus on cruise line customers. This is a client-facing role responsible for managing and growing a portfolio of maritime (cruise) accounts, while ensuring the smooth end-to-end delivery of orders in a fast-paced, logistics-driven environment. The successful candidate will act as the primary point of contact for their accounts, balancing commercial responsibility with operational execution.
Key Responsibilities
- Manage a portfolio of cruise / maritime accounts, acting as the main point of contact for all client communication
- Build and maintain strong, long-term client relationships, ensuring a consistently high level of service
- Identify and deliver opportunities to grow revenue within existing accounts
- Support new business development and tender submissions within the maritime channel
- Manage the full order lifecycle, including pricing, order processing, documentation and delivery coordination
- Work closely with internal teams (purchasing, warehouse and logistics) to ensure orders are fulfilled accurately and on time
- Align supply with client forecasts, stock planning and port schedules
- Monitor account performance and proactively resolve any issues or risks
- Maintain accurate records of account activity, orders and communications
Skills & Experience
- Proven experience in a client-facing sales or account management role
- Experience selling into cruise, maritime, travel, airlines, travel retail or global travel channels
- Strong commercial awareness, with an understanding of pricing, margin and revenue growth
- Ability to manage both client relationships and operational processes simultaneously
- Excellent organisational skills and attention to detail
- Strong communication skills, both written and verbal
Personal Attributes
- Relationship-led, with a strong focus on client service
- Proactive, high-energy and solutions-oriented
- Able to take ownership and work independently
- Collaborative approach to working with internal teams
Location
The HQ is based in Fareham, Hampshire. They also have an office in London. Candidates must be able to commute to the office regularly, as well as time spent visiting customers.
Account Manager - Travel in Fareham employer: New Chapter
Join our dynamic Maritime team as an Account Manager, where you'll thrive in a supportive and collaborative work culture that prioritises client relationships and operational excellence. Located in Fareham, Hampshire, we offer competitive benefits, opportunities for professional growth, and a chance to make a meaningful impact in the cruise industry. With a focus on employee development and a proactive approach to challenges, we are committed to fostering a rewarding environment for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Travel in Fareham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cruise and maritime industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might help you land that Account Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience in managing client relationships and operational processes. Use specific examples from your past roles to demonstrate how you’ve successfully grown accounts.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in the maritime sector.
✨Tip Number 4
Keep it organised! Make sure you have a system for tracking your applications and follow-ups. This will help you stay on top of your job search and ensure you don’t miss any opportunities. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Account Manager - Travel in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager - Travel. Highlight your experience with cruise or maritime accounts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the maritime industry and how your background makes you the perfect fit for this role. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage client relationships and drive revenue growth. Numbers speak volumes, so if you’ve increased sales or improved client satisfaction, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at New Chapter
✨Know Your Maritime Stuff
Make sure you brush up on the maritime and cruise industry before your interview. Understand the key players, current trends, and challenges in the sector. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you resolved issues or grew accounts. This will demonstrate your ability to handle the responsibilities of the Account Manager role effectively.
✨Be Ready for Operational Questions
Since this role involves managing the full order lifecycle, be prepared to discuss your experience with logistics and operational processes. Highlight any relevant tools or systems you've used to ensure smooth order delivery and client satisfaction.
✨Demonstrate Your Team Spirit
This position requires collaboration with internal teams, so be ready to talk about how you work with others. Share examples of successful teamwork and how you’ve contributed to achieving common goals, especially in a fast-paced environment.
