Tenant Support Officer in Birmingham

Join to apply for the Tenant Support Officer role at New Car Parts Ltd

Blue Arrow are looking for a Tenant Support Officer.

• Must be able to work Monday to Friday
• Must have access to own car

Responsibilities

• Meet with tenants in person to sign tenancy/license agreements.
• Issue and collect notices where required.
• Maintain up-to-date key logs and oversee safe key storage.
• Carry out routine inspections of properties and communal areas.
• Report and follow up on maintenance issues with our head office team.
• Monitor compliance items such as fire safety equipment and general condition.
• Act as the main contact point for tenants on your patch for day-to-day queries.
• Relay tenant feedback, concerns, or requests to the head office.
• Provide basic guidance on housing processes and signpost to relevant support services where necessary.
• Respond to urgent issues such as damage, anti-social behaviour, or health and safety concerns.
• Ensure empty or at-risk units are secure.
• Move between properties as needed to deal with ad-hoc issues, viewings or inspections.
• Provide cover for other areas during absence or peak demand.

Candidate Requirements

• Strong interpersonal skills – able to build rapport quickly and handle sensitive situations tactfully.
• Good organisational skills and attention to detail.
• Able to work independently, manage a varied workload, and travel between multiple sites.
• Confident using email, spreadsheets, and basic property management systems.
• Understanding of basic tenancy processes and property compliance requirements (desirable).

Benefits Package

• Holiday pay
• Opportunity to work for a wide range of clients and venues
• Weekly pay
• Access to our bespoke app to manage your timetable, accept/decline shifts and request holiday etc.
• Access to BlueArrow app to receive available job notifications, accept/decline shifts, update your availability and request holidays
• Discount Schemes

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Seniority level

Entry level

Employment type

Contract

Job function

Other