At a Glance
- Tasks: Create memorable experiences by cleaning and servicing guest rooms to perfection.
- Company: The Swan’s Nest Hotel, a historic gem in Stratford-upon-Avon.
- Benefits: Competitive salary, training, 28 days holiday, and discounted hotel stays.
- Other info: Great opportunities for growth and development in a supportive environment.
- Why this job: Join a passionate team and make guests feel at home in a beautiful setting.
- Qualifications: Flexible, reliable, and detail-oriented with a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Who are we? The Swan’s Nest Hotel is a 17th century building offering 74 rooms, located a 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities:
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc.
- Handle and store chemicals in line with hotel regulations and company policies.
- Greet and acknowledge guests wherever possible to deliver a great customer experience.
- Notify your Supervisor when service is complete so rooms may be sold or occupied.
- Report any guest requests or room maintenance requirements immediately.
- Respond to guest complaints, special requests and take action to ensure guest satisfaction.
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
- Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role.
- Wear safety protection equipment as provided.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- May regularly assist with deep cleaning projects and may have turndown duties.
- Any other tasks as assigned by your Line Manager.
Key Requirements:
- Flexible and team-minded
- Willingness to work in shifts and on the weekend
- Reliability, endurance and high motivation
- Independent, organized way of working
- Passion for the profession
- Accurate work with a view for details
Benefits:
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
Room Attendant in Stratford-upon-Avon employer: New Bath Hotel & Spa
The Swan’s Nest Hotel is an exceptional employer, offering a supportive and dynamic work environment in the heart of Stratford-upon-Avon. With a strong focus on employee development, competitive salaries, and generous benefits including discounted hotel stays and ongoing training, we ensure our Room Attendants feel valued and empowered to create memorable experiences for our guests. Join us and be part of a dedicated team that prides itself on delivering outstanding service in a historic and charming setting.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in Stratford-upon-Avon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like New Bath Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to New Bath Hotel & Spa
Don't be shy about reaching out to New Bath Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Attendant in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about New Bath Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at New Bath Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
