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- Tasks: Supervise housekeeping, maintain cleanliness, and support team operations in a historic hotel.
- Company: The Swan’s Nest Hotel, a charming 17th-century building in Stratford-upon-Avon.
- Benefits: Competitive salary, training, 28 days holiday, discounted stays, and meals on duty.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Join a vibrant team and enhance guest experiences in a beautiful setting.
- Qualifications: Attention to detail and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities
- Assist in the efficient and effective running of the Housekeeping Department.
- Ensure that the hotel bedrooms and public areas are maintained to a high standard of cleanliness and in line with Company standards.
- Support the day-to-day operation of the department, including carrying out cleaning duties as required.
- Maintain standards of cleanliness, hygiene and tidiness in all areas; bedrooms, corridors, function rooms and public areas.
- Support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas.
- Be a brand expert, ensuring awareness of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
- Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
- Assist the Head Housekeeper with training requirements and provide coaching and constructive feedback to the team.
- Support the team with cleaning and servicing rooms as required.
- Maintain a positive approach to guests, anticipating their needs and reacting to enhance customer satisfaction.
- Log and store any guest property left behind in a secure location for lost property.
- Resolve any guest problems or complaints where possible and ensure management are kept informed.
- Maintain a professional working relationship with all departments in the hotel and work together as one team.
- Attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
- Abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
- Complete any other reasonable tasks as requested by your Line Manager.
Key Requirements
- Attention to detail
- Communication skills
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
Housekeeping Supervisor in Stratford-upon-Avon employer: New Bath Hotel & Spa
Contact Detail:
New Bath Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor in Stratford-upon-Avon
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around the Swan’s Nest Hotel and familiarise yourself with its layout and amenities. This will not only impress your interviewers but also help you feel more confident when discussing how you can contribute to maintaining those high standards.
✨Tip Number 2
Show off your teamwork skills! During your interview, share examples of how you've worked well in a team before. Highlighting your ability to support and motivate others will resonate well, especially since this role is all about collaboration and maintaining a positive atmosphere.
✨Tip Number 3
Be ready to demonstrate your attention to detail! Bring up specific instances where your keen eye for cleanliness made a difference. Whether it was in a previous job or even at home, showing that you care about the little things can set you apart from other candidates.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the housekeeping team or the hotel's standards. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Housekeeping Supervisor in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion for Cleanliness: When writing your application, let us know why you love keeping things clean and tidy. Share any experiences that highlight your attention to detail and how you ensure high standards in your work.
Highlight Teamwork Skills: Since we’re all about teamwork at The Swan’s Nest Hotel, make sure to mention any past experiences where you’ve worked well with others. We want to see how you can contribute positively to our Housekeeping Department!
Be Specific About Your Experience: Don’t just say you have experience in housekeeping; tell us about the specific tasks you’ve handled. Whether it’s supervising a team or managing cleaning schedules, the more details, the better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Bath Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research The Swan’s Nest Hotel. Familiarise yourself with its history, room categories, and amenities. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role and the hotel.
✨Showcase Your Team Spirit
As a Housekeeping Supervisor, being a team player is crucial. Prepare examples of how you've worked effectively in a team before. Highlight any experiences where you’ve supported colleagues or resolved conflicts, as this will demonstrate your ability to maintain a positive working environment.
✨Emphasise Attention to Detail
In housekeeping, attention to detail is key. Be ready to discuss specific instances where your keen eye for detail made a difference in your previous roles. Whether it was spotting maintenance issues or ensuring cleanliness standards, these examples will showcase your suitability for the position.
✨Prepare for Customer Interaction Scenarios
Since guest satisfaction is a priority, think about how you would handle various customer service scenarios. Prepare to discuss how you would resolve complaints or anticipate guest needs. This will highlight your proactive approach and commitment to enhancing the guest experience.