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- Tasks: Welcome guests, ensure hotel safety, and maintain a clean environment overnight.
- Company: New Bath Hotel & Spa, a historic hotel in the stunning Peak District.
- Benefits: Competitive salary, training, paid holidays, and discounted stays for you and your loved ones.
- Why this job: Join a vibrant team and create memorable experiences for guests in a beautiful setting.
- Qualifications: Experience in hospitality, ability to work independently, and enjoy night shifts.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 1300 - 1800 £ per month.
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido, established in 1934, supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.
Role Responsibilities
- You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight.
- Establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
- Ensure all revenue is correctly charged and monies & keys are securely kept at all times.
- Carry out timely and efficient morning call service as required.
- Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
- Service of drinks and light refreshments during the night according to guest requests.
- Ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
- Check in/check out guests using the PMS system.
- Strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
- Preparation of conference/board rooms as per function sheets and company brand standards.
- Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
- Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
- Be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable).
- Attend all H&S, Fire and Food Safety Training as directed by your Line Manager.
Key Requirements
- To have worked in a hotel or accommodation services business.
- To be able to work in a fast-paced environment and to enjoy it.
- To be able to work independently, being self-motivated to complete the tasks.
- Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including weekends.
Benefits
- Competitive salary.
- Excellent on-going support, training and development.
- Paid holidays.
- Stakeholder Pension entitlement.
- Discounted hotel room rates for you, your friends and family.
- On-going incentives and rewards.
Night Porter employer: New Bath Hotel & Spa
Contact Detail:
New Bath Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the New Bath Hotel & Spa's history and unique features, like the outdoor swimming pool. This knowledge will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips about the application process and what it’s really like to work as a Night Porter at the hotel.
✨Tip Number 3
Practice your customer service skills! Since you'll be the first point of contact for guests, think of scenarios where you might need to go the extra mile. Role-play with friends or family to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role like Night Porter where guest interaction is key.
Tailor Your Application: Make sure to tailor your application to the Night Porter role specifically. Highlight any relevant experience in hospitality or customer service, and mention how your skills align with our values at New Bath Hotel & Spa. We love seeing candidates who understand what we’re all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our hotel there, which can help you craft a more informed application.
How to prepare for a job interview at New Bath Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research New Bath Hotel & Spa. Familiarise yourself with its history, facilities, and unique features like the outdoor swimming pool. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the first point of contact for guests. Prepare examples from your past experiences where you provided excellent customer service or handled difficult situations. Highlighting your ability to anticipate guest needs will set you apart.
✨Demonstrate Your Team Spirit
The role requires a team player who can work independently as well. Be ready to discuss how you've collaborated with others in previous jobs and how you can contribute to a positive team environment at the hotel.
✨Prepare for Safety Protocol Questions
Given the responsibilities around safety checks and compliance with laws, brush up on relevant health and safety protocols. Be prepared to discuss how you would handle emergencies or ensure guest safety during your shift.
