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- Tasks: Supervise housekeeping, maintain cleanliness, and support team operations.
- Company: The Swan’s Nest Hotel, a historic gem in Stratford-upon-Avon.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Opportunity for growth and development in the hospitality industry.
- Why this job: Join a passionate team and make guests feel at home in a beautiful setting.
- Qualifications: Experience in housekeeping and strong teamwork skills.
The predicted salary is between 22000 - 26000 £ per year.
The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities
- Assist in the efficient and effective running of the Housekeeping Department.
- Ensure that the hotel bedrooms and public areas are maintained to a high standard of cleanliness and in line with Company standards.
- Actively support the day-to-day operation of the department, including carrying out cleaning duties as required.
- Maintain standards of cleanliness, hygiene and tidiness in all areas; bedrooms, corridors, function rooms and public areas.
- Support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
- Be a brand expert, ensuring awareness of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
- Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
- Assist the Head Housekeeper with training requirements and provide coaching and constructive feedback to the team.
- Support the team with cleaning and servicing rooms as required, subject to business levels.
- Maintain a positive approach to guests, anticipating their needs wherever possible to enhance customer satisfaction.
- Ensure any guest property left behind is logged and stored in a secure location for lost property.
- Resolve any guest problems or complaints where possible and ensure management are kept informed.
- Maintain a professional working relationship with all departments in the hotel and work together as one team.
Housekeeping Supervisor employer: New Bath Hotel & Spa
Contact Detail:
New Bath Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend local events, or even pop into the hotel for a coffee. Building connections can open doors that job boards can't.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to demonstrate your cleaning techniques or share how you've handled guest complaints in the past. Real-life examples make you stand out.
✨Tip Number 3
Be a team player! Highlight your ability to work well with others during interviews. The Swan’s Nest Hotel values collaboration, so show them you're all about supporting your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at The Swan’s Nest Hotel.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Passion for Cleanliness: When writing your application, let us know why you love keeping things clean and tidy. Share any experiences that highlight your attention to detail and how you maintain high standards in your work.
Highlight Teamwork Skills: Since we’re all about being a positive team player, make sure to mention any past experiences where you’ve worked well with others. We want to see how you contribute to a harmonious working environment!
Be Specific About Your Experience: Don’t just say you have experience in housekeeping; tell us about the specific tasks you’ve handled. Whether it’s supervising a team or dealing with guest complaints, the more details, the better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Bath Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research The Swan’s Nest Hotel. Familiarise yourself with its history, room categories, and amenities. This knowledge will not only impress the interviewers but also show that you’re genuinely interested in the role and the establishment.
✨Showcase Your Team Spirit
As a Housekeeping Supervisor, being a team player is crucial. Prepare examples from your past experiences where you’ve successfully worked in a team or supported colleagues. Highlight how you can contribute positively to the team dynamic at the hotel.
✨Demonstrate Your Attention to Detail
In housekeeping, cleanliness and attention to detail are key. Be ready to discuss specific instances where your keen eye for detail made a difference. You might even want to mention how you handle cleaning standards and ensure everything is up to scratch.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, such as guest complaints or maintenance issues. Think through potential scenarios and how you would resolve them effectively. This will show your problem-solving skills and readiness for the hands-on nature of the role.