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- Tasks: Welcome guests and ensure a seamless experience from check-in to check-out.
- Company: Newly opening Polo Club Hotel in the heart of Warwickshire.
- Benefits: Competitive salary, training, 28 days holiday, and discounted hotel rates.
- Other info: Opportunities for professional growth and ongoing incentives.
- Why this job: Join a vibrant team and meet new people in a luxury setting.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Who are we
Newly opening Polo Club Hotel is an exquisite destination of 600 acres nested in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state‑of‑the‑art facilities, including world‑class polo grounds overseen by a 41‑bedroom luxurious hotel, and top‑tier dining options, we strive to provide an unparalleled experience for our guests.
Role Responsibilities
The Guest Service Assistant will be an integral part of the pre‑ and post‑opening team and the day‑to‑day running and expansion thereafter. As the Guest Service Assistant, you’ll be at the heart of our hotel, ensuring every guest receives a warm welcome and a seamless experience from check‑in to check‑out. If you love meeting new people and thrive in a vibrant, fast‑paced environment, this is the perfect opportunity for you!
- Managing guest queries and requests, ensuring seamless check‑in and check‑out.
- Resolving guest concerns and issues promptly, ensuring guest satisfaction.
- Assist with reservations, room allocations, and billing.
- Keeping the front desk organised, welcoming, and running smoothly.
- Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
- Upholding hotel policies and procedures to maintain high standards of service.
Key Requirements
To be successful in this role, you should possess:
- Customer service experience, with a strong commitment to delivering exceptional service.
- Attention to detail and organisational skills.
- IT proficiency, previous knowledge of hotel management systems and standard office software would be desirable.
- Strong communication skills.
- Previous hospitality experience is a plus but not essential.
Benefits
- Competitive salary
- Excellent on‑going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On‑going incentives and rewards
- Opportunities for professional growth and development
Guest Service Assistant employer: New Bath Hotel & Spa
Contact Detail:
New Bath Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might have insider info on openings at the Polo Club Hotel or can put in a good word for you.
✨Tip Number 2
Show your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories that highlight your experience and how you handle guest queries with a smile.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of your applications and any follow-ups. This will help you manage your time effectively and ensure you don’t miss out on any opportunities at the Polo Club Hotel.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight any relevant experience and skills that match what we’re looking for, like customer service and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Polo Club Hotel.
How to prepare for a job interview at New Bath Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research the Polo Club Hotel. Familiarise yourself with its facilities, services, and unique offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your commitment to guest satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to handling guest queries, managing complaints, and working in a team. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.