At a Glance
- Tasks: Serve guests and ensure their wellbeing in our vibrant Bar and Restaurant.
- Company: New Bath Hotel & Spa, a historic hotel in the stunning Peak District.
- Benefits: Competitive salary, 28 days holiday, training, and discounted stays for you and your loved ones.
- Other info: Fast-paced environment with excellent support and growth opportunities.
- Why this job: Join a fun team and create memorable experiences for our guests every day.
- Qualifications: Warm personality, commitment to customer service, and teamwork skills.
The predicted salary is between 22000 - 26000 £ per year.
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido.
Role Responsibilities:
- You’ll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant.
- You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager.
- You’ll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you.
- You’ll assist with running food and the preparation of sufficient mise en place.
- To assist in the set up and closedown of the Restaurant.
- Ensure all orders are taken accurately and items are received in a timely manner.
- Support the team in ensuring the efficient and effective running of the service.
- Ensure that the preparation and presentation of each section is of a high standard, in line with the standards set.
- Serve guests to the highest standard whilst keeping the guests' expectations at the forefront of your mind.
- Keep your mise en place levels up to the required level whilst rotating stock.
- Be mindful of waste, always seek help to utilise all stock and minimise waste.
- Report any faults or defects as you see them.
- Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.
- Ensure that you are correctly dressed in your uniform.
- Maintain a professional working relationship with all departments in the hotel.
Key Requirements:
- A warm and friendly personality.
- Commitment to delivering high levels of customer service.
- Good teamwork skills - we want work to be fun for all of our employees.
- Have a genuine interest in providing hospitality to our customers.
- To be able to work well under pressure.
Benefits:
- Competitive salary.
- Excellent on-going support, training and development.
- 28 days holiday including Bank Holidays per annum.
- Stakeholder Pension entitlement.
- Discounted hotel room rates for you, your friends and family.
- On-going incentives and rewards.
Guest Experience Specialist – Bar & Restaurant employer: New Bath Hotel & Spa
New Bath Hotel & Spa is an exceptional employer, offering a vibrant work culture where teamwork and customer service are at the heart of everything we do. Located in the picturesque Peak District, employees enjoy competitive salaries, comprehensive training, and generous holiday allowances, alongside unique perks like discounted hotel stays for friends and family. Join us to be part of a historic establishment that values your growth and well-being while providing a rewarding experience in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Specialist – Bar & Restaurant
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around Matlock Bath and check out the New Bath Hotel & Spa. Familiarising yourself with the area and the hotel's history will help you connect better during your chat with the hiring team.
✨Tip Number 2
Show off your personality! As a Guest Experience Specialist, being warm and friendly is key. During your interview, let your genuine passion for hospitality shine through. Share stories that highlight your customer service skills and teamwork.
✨Tip Number 3
Prepare for a fast-paced environment! Brush up on your ability to think on your feet and handle pressure. You might be asked how you would manage busy service times, so have a few strategies ready to impress the interviewers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are exactly what we’re looking for in our team members.
We think you need these skills to ace Guest Experience Specialist – Bar & Restaurant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch that reflects your genuine interest in hospitality.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Experience Specialist role. Highlight your relevant experience in customer service and teamwork, and mention how you can contribute to maintaining high standards in our bar and restaurant.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at New Bath Hotel & Spa!
How to prepare for a job interview at New Bath Hotel & Spa
✨Know the Venue
Before your interview, take some time to research New Bath Hotel & Spa. Familiarise yourself with its history, the unique features like the outdoor swimming pool, and the overall vibe of the place. This will not only impress your interviewers but also help you understand how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
As a Guest Experience Specialist, your ability to provide top-notch customer service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your warm personality and commitment to making every guest feel special, as this aligns perfectly with the hotel's ethos.
✨Teamwork is Key
Emphasise your teamwork skills during the interview. Share stories that demonstrate how you've successfully collaborated with others in a fast-paced environment. Remember, the role requires you to support your colleagues, so showing that you can work well in a team will be a big plus.
✨Dress the Part
First impressions matter! Make sure you dress appropriately for the interview, reflecting the professional standards expected at the hotel. A neat and tidy appearance will show that you take the opportunity seriously and are ready to represent the hotel’s high standards from day one.
