Food & Beverage Manager

Dallas Burston Polo Club is an exceptional destination set within 600 acres in the heart of Warwickshire. Combining luxury hospitality with world‑class equestrian facilities, the club offers a unique guest experience across dining, events, and accommodation. With a 41‑bedroom hotel (expanding to 129), a vibrant clubhouse, and a growing events calendar, we are building something truly special — and our Food & Beverage offering sits at the heart of that experience. We are guided by our core values: People First, Integrity, Expertise, and Partnership.

As Food and Beverage Manager, you will play a pivotal role in delivering exceptional guest experiences by leading the daily operations of our Hotel Restaurant, Bar outlets, and conference spaces. You will uphold our commitment to integrity by ensuring consistent, high‑quality service standards are met on every shift. Leveraging your expertise, you will effectively manage departmental costs, adhering to budgetary guidelines, demonstrating a strong partnership with the wider hotel team. This role is crucial in encouraging a collaborative and successful environment for both our guests and team.

Key Accountabilities

• Ensure service standards are maintained within the team at all times, creating a positive and exceptional guest experience.
• Host weekly staff briefings to promote a strong sense of partnership and open communication within the team.
• Implement and manage standard control checklists to uphold integrity through consistent and accountable operational practices.
• Empower team members to handle both positive and negative guest feedback, recording it correctly.
• Actively consider prevention, recovery, and investigation of any complaints, ensuring fairness and transparency.
• Maintain full responsibility for the cleanliness and safety within the restaurant.
• Anticipate guests’ needs wherever possible and promote hospitality within the hotel.
• Ensure the team are correctly uniformed and understand the importance of personal hygiene.
• Ensure team members are punctual, polite, courteous, and helpful to guests and colleagues at all times.
• Be fully conversant with the facilities, services, and promotions offered by the hotel.
• Ensure the safety of guests and team at all times, prioritising their well‑being.
• Identify market trends, needs, survey competition, and participate in public relations and promotional activities.
• Implement control of wastage and breakages, documenting and reporting these to senior hotel management.
• Oversee cash up, reconcile takings, and investigate any discrepancies.
• Work alongside the senior Hotel Management team to review and redesign all menus.
• Oversee the equipment within the Restaurant & bar, ensuring that any faults are reported and replaced.
• Encourage a culture of sales within the team, taking every appropriate opportunity to cross‑sell.
• Adjust payroll cost in response to business levels.
• Control operating costs and review all expenditure against planned levels.
• Recruit, train, and develop your team in line with Focus Hotel Management and brand standards.
• Have a complete understanding of hotel and Company procedure in event of fire.
• Demonstrate expertise in drafting rosters using the online portal.
• Prioritise people first by providing mentoring, coaching, training, development, and regular feedback.
• Manage recruitment activities with your team, including conducting interviews with prospective candidates.
• Ensure each new team member receives a thorough departmental induction and regular job chats.
• Ensure the annual appraisal is completed with key targets for each team member.
• Perform other duties as assigned and carry out Duty Management functions as required.

What we’re looking for

• Proven experience in a Food & Beverage Manager or senior leadership role.
• Strong experience managing teams, rotas, and service delivery in a busy environment.
• A passion for delivering exceptional guest experiences.
• Strong collaboration skills — able to work effectively with kitchen and operational teams.
• Commercial awareness with the ability to drive revenue and control costs.
• A visible, hands‑on leader who thrives on the floor.

What we offer

• Competitive salary.
• Ongoing training and development.
• 20 days annual leave - Plus 8 days Bank Holidays.
• Pension scheme.
• Staff discounts.
• Career progression within a growing luxury destination.