At a Glance
- Tasks: Welcome guests, ensure hotel safety, and maintain cleanliness overnight.
- Company: Holiday Inn Express, a vibrant hub in the heart of Derry.
- Benefits: Competitive pay, flexible hours, and a dynamic work environment.
- Other info: Perfect for night owls who thrive in fast-paced settings.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Experience in hospitality and ability to work independently.
The predicted salary is between 25000 - 28400 £ per year.
The Holiday Inn Express, Derry, nestled in the heart of Northern Ireland, is a bustling hub of hospitality. Boasting 119 modern accommodations, our hotel is situated amidst the vibrant cultural tapestry and breathtaking landscapes of Derry. As part of the esteemed Holiday Inn brand, we are dedicated to providing exceptional service and unforgettable experiences to our guests.
Role Responsibilities
- You’ll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight.
- Establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
- Ensure all revenue is correctly charged and monies & keys are securely kept at all times.
- Carry out timely and efficient morning call service as required.
- Order newspapers and deliver where necessary.
- Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
- Service of drinks and light refreshments during the night according to guest requests.
- Ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
- Check in/check out guests using the PMS system.
- Strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
- Preparation of conference/board rooms as per function sheets and company brand standards.
- Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
- Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
- Be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable).
- Attend all H&S, Fire and Food Safety Training as directed by your Line Manager.
Key Requirements
- To have worked in a hotel or accommodation services business.
- To be able to work in a fast-paced environment and to enjoy it.
- To be able to work independently, being self-motivated to complete the tasks.
- Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
Locations
Night Porter in Derry, Londonderry employer: New Bath Hotel & Spa
At Holiday Inn Express, Derry, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. Our commitment to employee growth is evident through ongoing training opportunities and a culture that encourages collaboration and innovation. Located in the heart of Derry, our hotel not only offers a vibrant setting but also the chance to be part of a renowned brand dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Derry, Londonderry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like New Bath Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to New Bath Hotel & Spa
Don't be shy about reaching out to New Bath Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about New Bath Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at New Bath Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
